Michael Kors Key Holder

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Location
UK
└England
└Birmingham
Employment
Part-Time
Seniority
Supervisor
Posted
Mar 19, 2026

About Michael Kors

Michael Kors is a global luxury lifestyle brand known for refined ready-to-wear, accessories and leather goods. The brand operates within Capri Holdings, a multinational fashion group, offering employees exposure to international retail standards, structured brand development and cross‑brand career mobility across a portfolio of prestige labels.

Michael Kors in Birmingham (Bullring) seeks a Part‑time Key Holder to support store leadership, coach staff, manage clientelling and drive sales.

Role & Responsibilities

  • Lead, inspire and coach the in‑store team while partnering with the host store to cultivate a culture of accountability, high performance and inclusive customer service.
  • Assist store management with onboarding, training and ongoing development of team members to ensure consistent delivery of brand standards.
  • Drive exceptional customer experiences in‑store and via virtual shopping channels, prioritizing client retention and loyalty.
  • Maintain and proactively manage the client database; ensure MK Ambassadors use all clientelling apps and tools to sustain client communication and grow sales.
  • Set, communicate and monitor sales targets and KPIs, ensuring each team member understands their contribution to commercial objectives.
  • Promote a proactive approach to loss prevention and collaborate with store leadership to address security and shrinkage concerns.
  • Utilize company communication platforms effectively and execute required operational updates and actions.

Qualifications

  • Proven retail experience in a fast‑paced, customer‑facing environment.
  • Demonstrable ability to lead and coach colleagues with empathy, clarity and respect for diverse working styles.
  • Comfortable with technology and committed to using digital tools to enhance the customer experience.
  • Resilient and adaptable, able to perform under changing retail conditions.
  • Strong organisational and interpersonal skills with meticulous attention to detail.
  • Familiarity with retail KPIs and practical proficiency in Microsoft Office.
  • Proficiency in English, both spoken and written.

Skills

Microsoft Office clientelling apps and tools

Experience

At least 2 years of hands‑on retail experience, preferably within luxury or premium retail; prior key‑holder or supervisory experience is advantageous.

Education

High school diploma or equivalent; further study or vocational training in retail, fashion or business is preferred.

Workplace

The successful candidate will be located in Birmingham, England, UK.

Benefits

Cross‑Brand Discounts & Private Employee Sales; Vacation Allowance (paid time off); Internal Mobility Across Capri Brands; Employee Assistance Program (confidential wellbeing support).

Culture

Michael Kors fosters a fast‑paced, creative retail environment that values style, commercial discipline and inclusivity. As part of Capri Holdings, the brand emphasises internal mobility, professional development and a collaborative culture that encourages diverse perspectives and client‑centric service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Key Holder», «Assistant Store Supervisor», «Senior Sales Advisor», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.