Alexander McQueen Client Advisor

McQueen, a distinguished British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. As part of the Kering Group since 2001, McQueen operates under the creative direction of Seán McGirr as of December 2023. With its design studio and atelier based in London, McQueen is celebrated for its uncompromising quality and visionary creativity. The brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Provide exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, demonstrating comprehensive knowledge of McQueen products and heritage.
2. Proactively identify and seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and maximize personal sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
8. Ensure shopfloor standards and appropriate product levels on the sales floor, adhering to House policies and procedures.
9. Participate in department or store clienteling initiatives to strengthen client loyalty.
10. Adhere to McQueen grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Demonstrated McQueen Behaviours.
2. Proven experience in a similar role within fashion retail or customer service.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with a keen interest in fashion trends and the luxury market.
6. Proficiency in digital retail tools and CRM.
7. Mobility for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

McQueen offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

McQueen's workplace culture is characterized by empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and is committed to fostering an inclusive environment where all employees can thrive and express their talents.