LVMH Customer Support Specialist

LVMH, a global leader in luxury goods, encompasses a diverse range of prestigious brands. Within its Watches & Jewelry division, the company is renowned for its exquisite craftsmanship and exceptional service standards. As an employer, LVMH offers a dynamic and inclusive work environment, fostering growth and innovation among its employees.

1. Serve as the primary contact for inquiries related to watch and jewelry repairs, including repair acceptance, explanation of repair details, delivery timelines, and cost information.
2. Handle product-related inquiries, functioning as a customer service center.
3. Act as the internal contact point for after-sales service inquiries.
4. Manage incoming calls from end-users, watch retailers, boutiques, and internal wholesale departments, providing first-response support.
5. Input customer and product information (product number, serial number) into the SAP system.
6. Confirm receipt of repair watches and invoices, summarize repair status, and input data into the system.
7. Perform administrative tasks such as sorting documents and mail.
8. Address e-commerce related inquiries and coordinate with the Swiss headquarters.

1. Minimum of 3 years of customer service experience, including customer service and sales experience.
2. Experience in luxury brands, hospitality, airlines, or department stores is acceptable.
3. Basic English reading and writing skills are required, with verbal communication skills being a plus.
4. Strong understanding of compliance and ability to adhere to regulations.
5. Proficiency in basic office processing and PC skills, particularly in Salesforce, SAP, Excel, and Notes.
6. Ability to perform blind touch typing while operating screens during calls.
7. Familiarity with precision machinery such as watches and jewelry.

1. Open and collaborative approach, with a fearless attitude towards challenging tasks.
2. Positive work attitude and demeanor.
3. Flexibility to handle numerous irregular cases.
4. Kind and courteous interaction, requiring cooperation with various departments and individuals.
5. Interest in luxury brands and ability to anticipate the needs of affluent clients.
6. Teamwork capabilities.
7. Ability to maintain a good balance with customers and staff while absorbing a wide range of information.

Minimum 3 years of customer service experience, preferably in luxury brands, hospitality, airlines, or department stores.

LVMH offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts on luxury products.

LVMH fosters a culture of excellence and innovation, promoting diversity and inclusion within its workforce. Employees are encouraged to pursue personal and professional growth, contributing to the company's legacy of luxury and craftsmanship.