LVMH Customer Support Center Brand Ambassador

LVMH, a global leader in luxury goods, encompasses a diverse portfolio of prestigious brands. Within its Watches & Jewelry division, Chaumet stands out for its exceptional craftsmanship and heritage in jewelry and watchmaking. LVMH offers a dynamic environment where innovation and tradition converge, providing employees with unparalleled opportunities for professional growth.

1. Serve as the primary contact for customer inquiries via phone and email, ensuring efficient and professional responses.
2. Manage repair requests for Chaumet watches and jewelry, including intake, process explanation, timeline provision, and cost notification.
3. Address general product inquiries, including stock availability, as a specialized customer center.
4. Resolve customer complaints with professionalism and empathy, acting as the initial point of contact.
5. Provide internal inquiry support related to after-sales services, primarily for watches, to boutique and office teams.
6. Perform administrative tasks such as document organization and mail handling.
7. Participate in outbound call initiatives for various campaigns, promoting brand messages and specific offers.
8. Engage in clienteling and sales-oriented calls, facilitating transactions and understanding payment processing methods.
9. Handle inquiries via live chat and manage all e-commerce related queries, including order status and product information.
10. Process sales calls through a dedicated phone ordering system, enabling direct purchases.

1. Minimum of 3 years of customer service experience, including at least 2 years in customer support or sales.
2. Experience in luxury hospitality, airlines, luxury brands, or department stores is acceptable.
3. Basic English proficiency, with required reading and writing skills; verbal communication skills are advantageous.
4. Understanding of compliance principles and ability to adhere to company regulations in all customer interactions.
5. Proficiency in basic office software and PC skills; experience with Salesforce, Proconcept, SAP, and Excel is advantageous.

1. Exceptional communication and interpersonal skills, including active listening and clear expression.
2. Customer-centric approach with the ability to anticipate and meet the unique needs of affluent clients.
3. Collaborative team player with a strong spirit of cooperation and support for colleagues.
4. Positive and professional attitude, reflecting the prestige of a luxury brand.
5. Familiarity with luxury brands, jewelry products, and services, with the ability to engage in storytelling.
6. Problem-solving and decision-making skills to effectively resolve customer concerns.
7. Ability to quickly learn and retain a wide range of product and service information.

Minimum 3 years of customer service experience, preferably in luxury sectors.

LVMH offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts on luxury products. Employees are also provided with opportunities for professional development and career advancement within the company.

LVMH fosters a culture of excellence, creativity, and innovation. Employees are encouraged to embrace the values of the luxury industry, with a focus on delivering exceptional customer experiences. The company supports a collaborative and inclusive work environment where diverse talents can thrive.