Louis Vuitton Store Trainer

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and unparalleled luxury. As an employer, Louis Vuitton offers a dynamic environment where innovation meets tradition, fostering a culture of excellence and creativity. The brand is committed to nurturing talent and providing opportunities for growth within the expansive LVMH network.

1. Develop and implement a culture of in-store coaching focused on Client Advisors and their individual development needs.
2. Observe customer interactions on the sales floor and provide coaching through active listening and targeted questioning to help team members develop their own solutions.
3. Support Store Managers in creating individual coaching plans based on team gap analyses and coach teams in sales competencies ('Coaching the Coach').
4. Provide continuous feedback to Store Managers and HR on the performance and development of individual team members.
5. Utilize Voice results to foster individual development and identify and improve causes of customer satisfaction or dissatisfaction.
6. Execute central training initiatives, such as Client Experience, through sustainable in-store coaching and fostering a strong shop floor presence.
7. Collaborate closely with the Merchandising Team to conduct and moderate product training, including new product launches.
8. Develop competencies in silhouette building by combining product knowledge and sales techniques to optimize cross-selling.
9. Use role-playing and on-the-floor coaching to sustainably increase customer value.
10. Ensure complete transparency for Store Management regarding training activities (progress, necessary actions, challenges, etc.) and provide corresponding recommendations.
11. Manage, track, and evaluate the quality and effectiveness of all in-store training in close collaboration with Store Management and through continuous presence on the sales floor.
12. Identify and develop potential training talents within the stores to support and coach others.
13. Oversee the in-store Learning Management System (LMS), including complete documentation of all training and ensuring Store Management's tool competence.
14. Ensure a uniform and structured onboarding for all new employees.
15. Coordinate closely with HR for proactive personnel and onboarding planning.
16. Regularly communicate with trainees, providing feedback on progress to the employees themselves, their supervisors, and HR during the onboarding and training phase.
17. Serve as a platform for exchanging experiences and best practices among stores in the area of coaching initiatives and programs.
18. Exemplify company policies and processes.
19. Deliver excellent personal service and adhere to Louis Vuitton grooming and service standards.

1. Professional experience in training or adult education, ideally in the retail, hospitality, or service industry.
2. Successful completion of a trainer qualification.
3. Strong affinity for the retail and luxury segment.
4. Strong identification with the Louis Vuitton brand and its values.
5. Enthusiasm for customer-oriented consulting and excellent customer service.
6. Excellent communication skills and proficiency in German and English.
7. Strong interest in the digital world and social media.
8. Positive demeanor with a confident and motivating presence.
9. Entrepreneurial mindset paired with strong initiative and reliability.

1. Coaching and mentoring
2. Customer service excellence
3. Communication and interpersonal skills
4. Product knowledge and training
5. Sales techniques and cross-selling
6. Digital literacy and social media savvy
7. Leadership and team development
8. Problem-solving and analytical skills

A minimum of 5 years of professional experience in training or adult education, preferably within the retail, hospitality, or service sectors.

Successful completion of a trainer qualification.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Louis Vuitton fosters a culture of innovation and excellence, where employees are encouraged to develop their skills and grow within the company. The brand values creativity, tradition, and a commitment to delivering exceptional customer experiences. Employees are part of a prestigious global network that supports personal and professional development.