Louis Vuitton IT Domain Manager - Client Service Center

Louis Vuitton, a storied name in luxury fashion, has been synonymous with excellence and innovation since 1854. As part of the LVMH conglomerate, Louis Vuitton offers a dynamic and transformative work environment. The company is committed to fostering a culture of inclusivity and diversity, ensuring equal opportunities for all employees, including those with disabilities.

1. Lead and develop a team of technicians and engineers specializing in diverse technologies.
2. Define individual and collective objectives, evaluate performance, and support skill development.
3. Plan activities, allocate tasks, and manage priorities.
4. Oversee the functioning and maintenance of IT infrastructures and applications dedicated to the Client Service Center (CSC).
5. Define and implement the technological evolution strategy in line with the global IT roadmap and business needs.
6. Ensure the security, performance, and reliability of systems.
7. Manage the resolution of major incidents and implement preventive action plans.
8. Conduct IT project management from scoping to production, including implementation, evolution, or migration of IT solutions.
9. Collaborate with CSC business teams and IT teams across regions.
10. Coordinate various internal and external stakeholders.
11. Identify opportunities for process and IT tool improvements.
12. Establish performance indicators to monitor domain activity and propose corrective or optimization plans.
13. Maintain constant technological vigilance to anticipate market evolutions and propose innovative solutions.
14. Contribute to the development and monitoring of the domain budget.
15. Manage relationships with technology suppliers and partners.

1. Bachelor's degree in Engineering, Business, or equivalent from a recognized institution.
2. At least 7 years of experience, with significant exposure in an IT department focused on Digital & Customer Experience.
3. Significant team management experience.
4. Proven problem-solving skills and leadership in an agile organization.
5. Fluent in both English and French, written and spoken.

1. Strong leadership and team management abilities.
2. Excellent communication and interpersonal skills.
3. Proficiency in IT tools dedicated to CSC, including telephony tools and Salesforce Service Cloud.
4. Ability to propose innovative solutions and drive continuous improvement.

Minimum 10 years of experience, with significant exposure to IT management and customer service technologies.

Bachelor's degree in Engineering, Business, or equivalent.

Employees benefit from working in the heart of Paris, personalized HR support, and career growth opportunities within a company that values excellence and innovation.

Louis Vuitton champions a culture of excellence, innovation, and inclusivity. The company encourages personal growth and provides a supportive environment where employees can thrive and contribute to the brand's success.