Louis Vuitton German-Speaking Client Advisor

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and unparalleled craftsmanship. As part of the LVMH Group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region, upholding the brand's esteemed reputation.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Deliver exceptional inbound customer service via phone, email, and digital channels for the German market.
3. Build and maintain strong client relationships by understanding preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are input into systems and databases, maintaining record integrity.
6. Handle complaints and difficult situations with professionalism, ensuring effective resolution while maintaining high service standards.
7. Act as an ambassador of the Maison, embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Proficiency in German, both verbal and written (additional languages such as Polish or Turkish are advantageous).
2. Background in luxury retail is a plus.
3. Interest in luxury fashion and awareness of current trends is a plus.

1. Excellent communication skills in German.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for impeccable service.
5. Ability to manage multiple tasks and adhere to schedules.
6. Punctuality and time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
9. Ability to thrive in a diverse, international work environment.

Beginner level experience is required, with a preference for backgrounds in luxury retail.

Louis Vuitton Services Europe offers a vibrant work culture that celebrates diversity and inclusion, integrating sustainability into its operations. Employees are part of a dynamic team that values unique perspectives and talents.

Louis Vuitton Services Europe fosters a dynamic and inclusive workplace culture, committed to diversity and sustainability. The company values the unique perspectives and talents of its team members, ensuring a collaborative and innovative environment.