Louis Vuitton Client Care Associate

Louis Vuitton is a leading luxury fashion house and part of the LVMH group, renowned for its heritage, artisanal craftsmanship and global retail presence. As an employer, the brand emphasizes service excellence, client-centric retail operations and internal development pathways within a high-standards, team-oriented environment.

1. Serve as the in-store ambassador for after‑sales services, managing intake, tracking and client communication throughout the repair process.
2. Provide proactive, tailored follow-up to clients — advising on options, timelines and service recommendations to ensure client satisfaction and loyalty.
3. Maintain rigorous adherence to Louis Vuitton policies, procedures and quality standards for repairs and returns.
4. Partner with store Operations to define and optimise back‑of‑house workflows, inventory controls and routine processes that support a seamless client experience.
5. Perform inventory management and quality control checks for items under service, ensuring accuracy and traceability of all repairs and parts.

1. Minimum 3 years of professional experience in client care, luxury retail, or after‑sales service.
2. Demonstrable excellence in client communication, rapport building and problem resolution within a premium retail context.
3. Strong organisational skills with meticulous attention to detail and the ability to manage multiple cases simultaneously.
4. Familiarity with after‑sales processes and quality control standards; ability to learn and apply brand technical procedures.
5. Professional demeanour, discretion and commitment to upholding the Louis Vuitton Promise.

1. After‑sales services
2. Client communication and follow‑up
3. Inventory management
4. Quality control
5. Process and procedure adherence
6. Client relationship management

Minimum 3 years of relevant experience in luxury retail, client services or after‑sales operations, preferably handling repairs and client follow-up in a premium brand environment.

High school diploma or equivalent required; associate degree or vocational training in business, hospitality or retail preferred.

Hourly rate $25–$28 plus opportunity for commission; medical, dental, vision; short and long‑term disability; various paid time off programs; employee discount/perks; two retirement plans with employer contributions.

Louis Vuitton cultivates an inclusive, meritocratic workplace rooted in craftsmanship, client obsession and refinement. The retail environment prizes attention to detail, collaborative operations and ongoing professional development within the broader LVMH ecosystem.