Louis Vuitton Client Care Associate

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Location
USA
└Texas
└Houston
Employment
Full-Time
Seniority
Mid-Level
Compensation
$25–28/hour
Posted
Mar 26, 2026

About Louis Vuitton

Louis Vuitton is a leading luxury fashion house and part of the LVMH group, renowned for its heritage, artisanal craftsmanship and global retail presence. As an employer, the brand emphasizes service excellence, client-centric retail operations and internal development pathways within a high-standards, team-oriented environment.

Louis Vuitton seeks a Client Care Associate in Houston, TX — full‑time role focused on after‑sales service, repairs and client relations at the Galleria Women's store.

Role & Responsibilities

  • Serve as the in-store ambassador for after‑sales services, managing intake, tracking and client communication throughout the repair process.
  • Provide proactive, tailored follow-up to clients — advising on options, timelines and service recommendations to ensure client satisfaction and loyalty.
  • Maintain rigorous adherence to Louis Vuitton policies, procedures and quality standards for repairs and returns.
  • Partner with store Operations to define and optimise back‑of‑house workflows, inventory controls and routine processes that support a seamless client experience.
  • Perform inventory management and quality control checks for items under service, ensuring accuracy and traceability of all repairs and parts.

Qualifications

  • Minimum 3 years of professional experience in client care, luxury retail, or after‑sales service.
  • Demonstrable excellence in client communication, rapport building and problem resolution within a premium retail context.
  • Strong organisational skills with meticulous attention to detail and the ability to manage multiple cases simultaneously.
  • Familiarity with after‑sales processes and quality control standards; ability to learn and apply brand technical procedures.
  • Professional demeanour, discretion and commitment to upholding the Louis Vuitton Promise.

Skills

After‑sales services Client communication and follow‑up Inventory management Quality control Process and procedure adherence Client relationship management

Experience

Minimum 3 years of relevant experience in luxury retail, client services or after‑sales operations, preferably handling repairs and client follow-up in a premium brand environment.

Education

High school diploma or equivalent required; associate degree or vocational training in business, hospitality or retail preferred.

Workplace

This position is based in Houston, Texas, USA.

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Hourly rate $25–$28 plus opportunity for commission; medical, dental, vision; short and long‑term disability; various paid time off programs; employee discount/perks; two retirement plans with employer contributions.

Culture

Louis Vuitton cultivates an inclusive, meritocratic workplace rooted in craftsmanship, client obsession and refinement. The retail environment prizes attention to detail, collaborative operations and ongoing professional development within the broader LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Associate», «After‑Sales Specialist», «Client Relations Associate», «Customer Care Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.