Louis Vuitton After-Sales Store Support Coordinator

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Location
USA
└New Jersey
└Piscataway
Employment
Full-Time
Seniority
Mid-Level
Compensation
$27/hour
Posted
Mar 20, 2026

About Louis Vuitton

Louis Vuitton is a preeminent luxury fashion house within the LVMH group, renowned for its heritage in leather goods, fine craftsmanship and global retail presence. As an employer it emphasises rigorous client service standards, cross‑disciplinary collaboration between retail and atelier teams, and opportunities to work within an international, fast‑paced luxury retail network.

Louis Vuitton is hiring an After-Sales Store Support Coordinator in Piscataway, NJ — $27/hr. Responsible for store liaison, repair coordination and client care.

Role & Responsibilities

  • Respond to incoming store calls and email inquiries within established SLAs (48 hours), providing accurate, detailed information and timely follow‑up.
  • Troubleshoot, research and analyse product service issues; liaise with production/atelier teams to determine repairability and required actions.
  • Manage daily estimates and the status of pending repairs; create tailored repair solutions for items classified as Yellow Code or Red Code.
  • Escalate recurring or systemic issues to supervisors and recommend corrective actions to improve processes and store satisfaction.
  • Record and monitor returned quality issues (complimentary repairs) and notify relevant departments to drive product and service improvements.
  • Coordinate on‑site store trainings and participate in continuous improvement projects to enhance after‑sales service delivery.
  • Perform additional duties as assigned to meet business objectives and client expectations.

Qualifications

  • High school diploma or GED required.
  • Minimum 3 years' experience in customer service or a related role, preferably within retail or luxury goods after‑sales.
  • Excellent verbal and written communication skills; ability to provide clear guidance to store teams.
  • Strong organisational skills and proven time‑management capable of handling multiple priorities and deadlines.
  • Demonstrated ability to make pragmatic business decisions within required timeframes.
  • Willingness and ability to work overtime as business demands require.

Skills

Microsoft Office: Word, Excel, PowerPoint

Experience

At least 3 years of customer service experience or equivalent experience supporting retail operations, repairs or client care; prior exposure to after‑sales or repair processes is strongly preferred.

Education

High School Diploma or GED

Workplace

The role is situated in Piscataway, New Jersey, USA — conveniently close to New York.

Compensation

The base compensation for this position is USD 27 per hour.

Culture

Louis Vuitton fosters a performance‑driven, client‑centric culture rooted in artisanal excellence and attention to detail. The working environment is fast‑paced and collaborative, with strong emphasis on training, cross‑functional cooperation between retail and atelier teams, and maintaining the brand's high standards of service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Louis Vuitton, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Coordinator», «After-Sales Coordinator», «Retail Repairs Coordinator», «Customer Service Coordinator — Aftercare», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.