Louis Vuitton After Sales Associate

Louis Vuitton, as part of the esteemed LVMH group, offers a prestigious career opportunity within the luxury fashion industry. Renowned for its commitment to excellence, Louis Vuitton provides a dynamic and multicultural work environment, fostering professional growth and innovation.

1. Manage all after-sales and service processes in accordance with Louis Vuitton standards.
2. Serve as a competent and solution-oriented contact for customer service inquiries.
3. Advise and coordinate repair and maintenance services in close collaboration with internal departments.
4. Handle complaints with poise, ensuring an excellent customer experience.
5. Actively support the sales team on the floor and contribute to achieving store goals.
6. Provide expertise and coaching to the store team on all relevant after-sales topics.
7. Conduct cash and inventory processes using the merchandise management system.

1. Successfully completed commercial or comparable vocational training.
2. Ideally, initial professional experience in retail, preferably in the premium or luxury segment.

1. Positive demeanor with strong service and customer orientation.
2. Passion for sales with a high level of enthusiasm.
3. Team spirit with a reliable and structured work approach.
4. Excellent German and English language skills, both spoken and written.

Minimum of 5 years of relevant experience.

Commercial or comparable vocational training.

The role offers a stimulating and varied occupation in an international, multicultural, and dynamic setting, along with attractive social benefits. Comprehensive onboarding and annual employee reviews provide feedback and highlight personal and professional development opportunities within the LVMH group. Further training and development opportunities complete the attractive offer.

The workplace culture at Louis Vuitton is characterized by its international and dynamic environment, promoting diversity and inclusion. Employees are encouraged to innovate and excel, with a strong emphasis on teamwork and professional development.