Kate Spade Customer Service Supervisor

Kate Spade, a renowned name in the luxury fashion industry, is part of the Tapestry, Inc. family, which is known for its commitment to innovation and excellence. As an employer, Kate Spade fosters a dynamic and inclusive environment, encouraging creativity and professional growth among its employees.

1. Oversee daily operations of the customer service team within the outlet.
2. Ensure high levels of customer satisfaction through excellent service.
3. Develop and implement customer service policies and procedures.
4. Train, mentor, and evaluate customer service staff performance.
5. Handle escalated customer inquiries and resolve complex issues.
6. Collaborate with sales and marketing teams to enhance customer experience.

1. Proven experience in a supervisory role within retail or customer service.
2. Strong understanding of customer service principles and practices.

1. Excellent leadership and team management skills.
2. Exceptional communication and interpersonal abilities.
3. Strong problem-solving and conflict resolution skills.
4. Proficiency in customer service software and tools.

A minimum of 3 years of experience in a customer service or retail environment, with at least 1 year in a supervisory role.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Kate Spade prides itself on a vibrant and collaborative workplace culture, where diversity and creativity are celebrated. Employees are encouraged to bring their unique perspectives to the table, fostering an environment of innovation and mutual respect.