Jaeger LeCoultre Client Advisor

Jaeger-LeCoultre is a Swiss maison of haute horlogerie renowned for technical innovation, artisanal craftsmanship and refined design. As part of the Richemont Group, the brand operates a global network of boutiques and service centres and is positioned at the pinnacle of luxury watchmaking, offering employees exposure to meticulous product knowledge and high-touch client service standards.

1. Deliver a bespoke, client-first retail experience that cultivates long-term relationships and loyalty among high-net-worth customers.
2. Achieve and exceed individual and boutique sales targets through proactive prospecting, clienteling and follow-up.
3. Maintain exhaustive product knowledge of Jaeger-LeCoultre collections and communicate technical and heritage details clearly to clients.
4. Manage the boutique client book using CRM tools, schedule appointments, and coordinate after-sales follow-up with service and repairs teams.
5. Ensure immaculate boutique presentation and implement visual merchandising guidelines to reflect brand standards.
6. Process sales transactions accurately (POS), manage stock movements and maintain compliance with cash-handling and security procedures.
7. Represent the brand at boutique events, trunk shows and private client appointments when required.

1. Proven track record in luxury retail sales, ideally within watches, jewellery or premium accessories.
2. Superior interpersonal skills with a demonstrated ability to engage and retain discerning clientele.
3. Outstanding personal presentation and professional deportment consistent with luxury brand standards.
4. Flexible availability including weekends and evenings; readiness to travel locally for client events when required.
5. Reliable time management, discretion and strict adherence to confidentiality and security procedures.

1. Clienteling and relationship management
2. CRM usage for boutique sales (experience with Salesforce, a plus)
3. Point-of-sale (POS) transaction processing
4. Visual merchandising and boutique standards implementation
5. Product knowledge in Swiss watchmaking and haute horlogerie

Minimum of 2 years' experience in luxury retail sales, with preference for candidates who have sold watches, jewellery or high-end accessories and who can demonstrate a strong record of meeting sales targets and growing client relationships.

Secondary education (high school diploma) required; vocational training in luxury retail, hospitality or merchandising is advantageous.

The workplace reflects Jaeger-LeCoultre’s heritage of precision, craftsmanship and refinement, with an emphasis on continuous learning about horology. Employees operate within an exacting, client-centric boutique environment that values professionalism, discretion and a passion for luxury product stewardship.