Jaeger LeCoultre Boutique Director

Jaeger‑LeCoultre is a Swiss maison of haute horlogerie known for technical mastery and artisanal craftsmanship. As part of the Richemont group, the brand combines a workshop ethos with global retail sophistication, delivering heritage-driven timepieces through an exclusive, client-focused retail network.

1. Provide strategic and operational leadership for the Ginza Namiki boutique, ensuring exceptional client experience and strict adherence to brand standards.
2. Drive sales performance and commercial results through goal-setting, daily management, and mobilisation of the sales team.
3. Develop and sustain high-value client relationships and VIP programmes through proactive clienteling and personalised service.
4. Recruit, train and mentor boutique staff, cultivating a culture of product knowledge, luxury service and continuous improvement.
5. Manage inventory, stock visualisation and merchandise allocation in collaboration with regional retail and logistics teams.
6. Oversee visual merchandising and store presentation to ensure alignment with global campaigns and seasonal directives.
7. Control operating expenses and contribute to financial reporting, forecasting and P&L accountability at the boutique level.
8. Coordinate in-store events, product launches and local PR initiatives in partnership with the marketing team and external partners.

1. Proven track record of leadership in luxury retail with progressive responsibility for a boutique or flagship store.
2. Demonstrable ability to meet and exceed sales targets while protecting brand integrity and customer experience.
3. Strong commercial acumen including inventory control, stock planning and basic financial reporting.
4. Excellent interpersonal skills with a focus on client relationship management and high-net-worth clientele.
5. Deep appreciation of watchmaking or luxury product heritage; product knowledge or experience in haute horlogerie is highly desirable.

1. Clienteling
2. Visual Merchandising
3. Retail P&L Management
4. Team Leadership
5. Inventory Management
6. Microsoft Excel
7. POS systems
8. Event planning
9. Luxury brand standards and etiquette

Minimum five years in luxury retail with at least three years in a managerial or boutique leadership role; experience in watches or high-end jewellery preferred.

High school diploma required; bachelor’s degree in business, retail management, hospitality or a related field preferred.

The maison emphasises craftsmanship, precision and a deep respect for horological tradition. The retail environment blends atelier-like attention to detail with a client-centric, collaborative culture that rewards product expertise and exemplary service.