Glenmorangie General Manager

Glenmorangie, part of the esteemed LVMH / Moët Hennessy group, is renowned for crafting some of Scotland's most celebrated single malt whiskies. The company is committed to fostering a diverse and inclusive workplace that mirrors the diversity of its clientele. Glenmorangie offers flexible working arrangements and a supportive environment for mental and physical well-being, making it a distinguished employer in the luxury spirits industry.

1. Act as an ambassador for the Ardbeg brand, ensuring the guest experience aligns with luxury standards.
2. Manage Ardbeg House operations to deliver exceptional service and meet luxury boutique hotel standards.
3. Establish and monitor key performance indicators to exceed customer expectations.
4. Collaborate with the DVC team to optimize guest experiences across sites.
5. Lead and develop the Ardbeg House team to maintain high service standards.
6. Ensure appropriate staffing levels and manage team performance.
7. Drive sales and manage rates to exceed budgeted revenues.
8. Oversee financial management, including budget setting and financial controls.
9. Ensure compliance with Health & Safety policies.

1. Minimum 5 years of experience in a luxury hospitality environment.
2. Proven track record in delivering high-level customer service.
3. Experience with hotel booking and till systems.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in Microsoft Office Suite.
4. Attention to detail and situational management skills.
5. Ability to remain calm under pressure.

Minimum 5 years of experience in a luxury operational hospitality environment, with a focus on customer service excellence.

Competitive salary and benefits package.

Flexible working arrangements, generous leave entitlements, discounted gym memberships, and a supportive mental health environment.

Glenmorangie is dedicated to creating an inclusive and equitable workplace where diversity is celebrated. The company supports the mental and physical well-being of its employees and values a collaborative and engaging work environment.