Glenmorangie Distillery Visitor Centre Manager

Glenmorangie, a distinguished name in the world of single malt whiskies, is part of the prestigious LVMH / Moët Hennessy conglomerate. Known for its commitment to diversity, equity, and inclusion, Glenmorangie fosters a workplace that mirrors the diverse needs of its clientele. The company offers flexible working arrangements and generous leave entitlements, ensuring a supportive environment for all employees. As a Disability Committed Employer, Glenmorangie guarantees interviews for qualified disabled applicants, reflecting its dedication to inclusivity.

1. Oversee the operational aspects of the Distillery Visitor Centre (DVC) to ensure a premium guest experience.
2. Serve as a brand ambassador for Ardbeg, advocating passionately for the brand.
3. Collaborate with the House team to optimize guest experiences across sites.
4. Lead, motivate, and develop the DVC team to deliver exceptional customer service.
5. Ensure team members understand their roles and operate professionally and efficiently.
6. Work with Brand Communications and Head of Brand Home to develop and implement marketing plans.
7. Manage budgets, providing regular performance reports and addressing budgetary variations.
8. Ensure compliance with Health & Safety policies and procedures at the DVC.
9. Act as premises manager, maintaining the operational premises licence.

1. Minimum of 5 years of experience in a luxury operational hospitality environment.

1. Proficiency in Microsoft Office applications.
2. Familiarity with DVC booking and till systems.
3. Strong situational management skills.
4. Attention to detail.
5. Ability to connect with people and work in a rural setting.
6. Calmness under pressure.
7. Good sense of humor reflecting the brand's tone.

Candidates must possess a minimum of 5 years of experience in a busy luxury operational hospitality environment, demonstrating strong situational management skills and attention to detail.

Competitive salary and benefits package.

Glenmorangie offers a range of inclusive policies, including flexible working arrangements, generous leave entitlements, and discounted gym memberships. The company supports mental health through a community of Mental Health First Aiders and provides a safe space for wellbeing discussions.

Glenmorangie prides itself on a culture that celebrates diversity, equity, and inclusion. The company is committed to creating a workplace that reflects the diverse needs of its workforce and champions both mental and physical wellbeing. Employees are encouraged to engage with the brand's growth and development in a supportive and inclusive environment.