Glenmorangie Distillery Visitor Centre Manager

Glenmorangie, a distinguished member of the LVMH Moët Hennessy family, is renowned for crafting some of Scotland's most celebrated single malt whiskies. As an employer, Glenmorangie is committed to fostering a diverse, equitable, and inclusive workplace that mirrors its customer base. The company offers flexible working arrangements, generous leave entitlements, and a supportive environment for mental and physical wellbeing, including discounted gym memberships. As a Disability Committed Employer, Glenmorangie guarantees interviews for qualified disabled applicants.

1. Oversee the operational management of the Distillery Visitor Centre, ensuring a luxury guest experience aligned with the Ardbeg brand.
2. Act as an ambassador for the Ardbeg brand, passionately advocating its values and offerings.
3. Collaborate with the House team to optimize guest experiences across multiple sites.
4. Manage, motivate, and develop the Ardbeg DVC team to deliver exemplary customer service.
5. Ensure the team understands their roles and operates in a professional, efficient manner.
6. Work with Brand Communications and Head of Brand Home to develop and implement marketing plans.
7. Manage budgets and provide performance reports, ensuring alignment with financial targets.
8. Ensure compliance with Health & Safety policies and procedures.
9. Act as premises manager, maintaining an up-to-date operational premises licence.

1. Minimum 5 years of experience in a luxury operational hospitality environment.

1. Proficiency in Microsoft Office and familiarity with DVC booking and till systems.
2. Strong situational management skills and attention to detail.
3. Ability to connect with people and work effectively in a rural setting.
4. Calm demeanor under pressure and a good sense of humor.

Candidates must have a minimum of 5 years of experience in a busy luxury operational hospitality environment.

Competitive salary and benefits package.

The position offers a comprehensive benefits package, including flexible working arrangements, generous leave entitlements, and discounted gym memberships.

Glenmorangie is dedicated to creating an inclusive and supportive workplace culture that values diversity and promotes the wellbeing of its employees. The company encourages open dialogue about mental health and provides resources such as Mental Health First Aiders to support its workforce.