Diesel Client Advisor

Diesel, a renowned brand under the OTB Group, is celebrated for its innovative approach to fashion, blending contemporary style with a rebellious spirit. As part of a conglomerate that includes prestigious names like Maison Margiela, Diesel offers a dynamic work environment where creativity and excellence are at the forefront. Employees are encouraged to push boundaries and redefine luxury fashion, making it an exciting place for professionals eager to make a mark in the industry.

1. Provide exceptional customer service by understanding client needs and enhancing their in-store experience.
2. Engage clients through storytelling and effective communication, fostering long-term relationships.
3. Address customer complaints efficiently, collaborating with management as needed.
4. Lead sales efforts on the floor, driving both individual and team sales objectives.
5. Engage in cross-selling across departments to maximize sales opportunities.
6. Maintain comprehensive knowledge of Diesel's brand and products.
7. Manage payment operations, including returns and refunds, with accuracy.
8. Ensure the shop floor and visual displays meet high standards, adhering to company guidelines.
9. Contribute to store security by preventing product thefts and ensuring proper tagging.
10. Stay informed about fashion trends and competitors to drive innovation.
11. Develop client relationships through personal connections and CRM initiatives.
12. Drive sales by crafting personalized experiences for clients.

1. Previous experience in sales roles, preferably within luxury fashion retail.
2. Passion for retail and client service with a commercial mindset.
3. Strong understanding of the luxury sector and product sensitivity.
4. Excellent communication skills.
5. Willingness to evolve within the organization and relocate if necessary.
6. Digitally savvy and open to new working methods.

1. Customer service excellence
2. Effective communication
3. Sales leadership
4. Cross-selling
5. Product knowledge
6. Payment processing
7. Visual merchandising
8. Security awareness
9. Trend awareness
10. Client relationship management

Previous experience in sales roles, particularly within structured luxury fashion or retail companies, is preferred.

Employees at Diesel enjoy a vibrant work environment, opportunities for career advancement, and the chance to be part of a globally recognized brand.

Diesel fosters a culture of innovation and creativity, encouraging employees to challenge norms and redefine the fashion landscape. The work environment is dynamic and supportive, promoting personal and professional growth.