Christian Dior Senior Sales Associate

Christian Dior Couture is a global haute couture and luxury ready‑to‑wear house within the LVMH group. The brand is recognised for its craftsmanship, creative direction, and heritage-driven product offering across fashion, leather goods and accessories. As an employer it demands impeccable service, product expertise and a commitment to the maison’s standards of excellence.

1. Greet, advise and serve customers, consistently delivering the highest standard of client service.
2. Develop deep client relationships using a 1‑to‑1 personal‑shopper approach to drive loyalty and repeat business.
3. Demonstrate comprehensive product knowledge across ready‑to‑wear categories and remain informed about campaigns, launches and promotions.
4. Recommend add‑on sales and upsell to maximise individual and departmental sales performance.
5. Resolve customer complaints professionally, escalating to management when required.
6. Monitor and achieve daily and weekly sales targets and department KPIs.
7. Follow stock management procedures, including receipting, replenishment and inventory control.
8. Maintain exemplary housekeeping and visual presentation standards across the department.
9. Operate selling systems and perform cash, credit and exchange transactions accurately.
10. Take proactive measures to protect merchandise and minimise loss through adherence to security procedures.
11. Comply with company administration systems and departmental processes to control shrinkage and operational risk.
12. Participate constructively in team meetings and undertake additional duties as directed by management.

1. Right to work in the UK required.
2. Availability to work full‑time (40 hours/week) across a five‑day shift rota, including Monday–Sunday flexibility and Harrods opening/closing hours.
3. Minimum three years’ experience in luxury retail or premium fashion service.
4. Demonstrable ability to build and maintain high‑value client relationships and provide a personalised selling experience.
5. Persistent drive to achieve personal and team targets while maintaining exacting presentation standards.
6. Ability to work autonomously and collaboratively within a fast‑paced, high‑pressure environment.
7. Fluency in an additional language is preferred.

1. Luxury clienteling / personal shopping
2. Product knowledge across ready‑to‑wear and couture
3. Upselling and add‑on sales techniques
4. Stock management procedures
5. Selling systems
6. Cash, credit and exchange procedures
7. Visual merchandising and store presentation
8. Customer complaint resolution
9. Loss prevention and security awareness
10. Team collaboration and communication

Minimum three years’ proven experience in luxury retail, preferably within ready‑to‑wear or couture at a premium fashion house.

High school diploma or equivalent; vocational qualification or degree in fashion, retail, merchandising or business is advantageous.

The maison fosters a culture of craftsmanship, creativity and impeccable service rooted in haute couture traditions. Employees are expected to embody the brand’s refinement and client‑first ethos while working within a high‑performance, collaborative retail environment.