Chanel Watches & Fine Jewelry Specialist

Chanel is an independent maison renowned for haute couture, ready-to-wear, accessories, watches and fine jewellery. As an employer, Chanel emphasises artisanal craftsmanship, rigorous aesthetic standards and an elevated client experience across a global retail network, offering colleagues opportunities to work at the intersection of creativity and luxury retail.

1. Deliver an exceptional, personalised client experience for watches and fine jewellery clientele, cultivating long-term relationships and repeat business.
2. Achieve and exceed individual and store sales targets through proactive prospecting, private appointments and strategic clienteling.
3. Maintain authoritative product knowledge across timepieces and high-jewellery collections; communicate provenance, technical details and value proposition with precision.
4. Coordinate private viewings and trunk shows; collaborate with the boutique team to execute client events and VIP outreach.
5. Manage stock, reservations and visual merchandising for the watches and fine jewellery assortments to uphold Chanel’s presentation standards.
6. Provide after-sales support including care advice, maintenance follow-up and liaison with service centres or headquarters when required.
7. Accurately record client interactions and sales activity in the CRM; prepare handovers and client dossiers for continuity of service.
8. Uphold confidentiality and discretion when handling high-value items and client information.

1. Proven track record in luxury retail sales, ideally specialising in watches or fine jewellery.
2. Demonstrable ability to build and manage a high-value client portfolio and convert private appointments into sales.
3. Excellent interpersonal skills, polished presentation and a client-centric mindset.
4. Fluent English with strong spoken communication; additional languages (e.g., Spanish, French) advantageous.
5. Legal authorization to work in the United States and flexibility to work retail hours, including evenings and weekends.

1. Clienteling and VIP relationship management
2. Expert product knowledge in watches and high-jewellery
3. Luxury sales techniques and objection handling
4. Private appointment and event coordination
5. Visual merchandising for high-value assortments
6. Inventory control and stock reconciliation
7. Accurate CRM usage and sales reporting
8. Discretion and confidentiality with high-net-worth clients

Preferred: 3+ years of progressive experience in luxury watches or fine jewellery retail with a demonstrable sales record and client portfolio. Experience organising private appointments and VIP events is highly desirable.

High school diploma or equivalent required; tertiary education in business, luxury brand management or related discipline preferred.

Chanel cultivates an environment where craftsmanship, refinement and client service are paramount. Colleagues operate within a highly collaborative, detail-oriented culture that values discretion, professional development and respect for the maison’s creative heritage.