Chanel Watches & Fine Jewelry Specialist

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Location
USA
└Texas
└Houston
Seniority
Mid-Level
Posted
Mar 16, 2026

About Chanel

Chanel is an independent haute couture and luxury goods house with a global network of boutiques across fashion, beauty, watches and fine jewelry. Renowned for craftsmanship, discretion and timeless design, Chanel cultivates a client-focused, atelier-driven approach to retail and product development.

Chanel seeks a Watches & Fine Jewelry Specialist in Houston, TX — client-facing luxury sales role focused on timepieces and high jewelry.

Role & Responsibilities

  • Deliver exceptional, consultative client service to cultivate long-term relationships, maintain clienteling activities and grow a personal book of business.
  • Achieve and exceed individual and store sales targets through expert presentation, cross-selling and closing techniques tailored to watches and fine jewelry.
  • Demonstrate authoritative product knowledge of mechanical and quartz timepieces, gemology, metals and haute joaillerie collections; translate technical detail into compelling client narratives.
  • Manage all aspects of the sales transaction lifecycle including appointments, quotations, order processing, invoicing and after-sales follow-up.
  • Coordinate with After-Sales/Service teams on watch servicing, warranty matters and jewelry maintenance to ensure continuity of client care.
  • Support merchandising and visual standards for the watches and fine jewelry floor; contribute to window displays, product rotation and inventory presentation.
  • Maintain accurate stock records, perform regular inventory reconciliations and ensure adherence to security and loss-prevention protocols.
  • Represent the brand at private client events, trunk shows and VIP appointments; liaise with CRM to log interactions and manage follow-ups.

Qualifications

  • Proven track record in luxury retail sales, preferably within watches and/or fine jewelry.
  • Deep technical understanding of horology, gemstones and precious metals; formal gemological or watchmaking credentials (e.g., GIA, WOSTEP) preferred.
  • Demonstrable ability to build and retain a high-value client portfolio through active prospecting and relationship management.
  • Exceptional communication and interpersonal skills with a service-oriented mindset and professional discretion.
  • Strong numeracy, attention to detail and experience handling high-value transactions with integrity.
  • Ability to work flexible retail hours, including weekends and evenings, and to travel occasionally for events or client appointments.

Skills

Clienteling and relationship management Consultative selling Product knowledge: horology and gemology Visual merchandising for luxury displays Inventory control and stock reconciliation After-sales coordination and service escalation POS and retail transaction processing

Experience

Multiple years of progressive experience in luxury retail sales, with at least 2 years focused on watches and/or fine jewelry and a measurable record of meeting sales targets.

Education

High school diploma required; bachelor's degree or formal training in gemology/horology preferred.

Workplace

The successful candidate will be located in Houston, Texas, USA.

Culture

The workplace emphasizes artisanal craftsmanship, client discretion and an elevated service ethic. Teams operate with a high degree of professionalism and collaboration to uphold the brand’s legacy and deliver memorable client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Timepiece Specialist», «Fine Jewelry Consultant», «Watches & Jewelry Sales Advisor», «Luxury Jewelry Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.