Chanel Team Manager

Chanel is an independently owned global maison renowned for haute couture, luxury accessories and beauty. The brand combines a rigorous commitment to craftsmanship and brand heritage with an international retail footprint; as an employer it emphasizes service excellence, product knowledge and discreet, client-focused retailing.

1. Lead, coach and motivate a multi-disciplinary boutique team to achieve sales targets and deliver exemplary luxury service.
2. Own daily store operations including staff scheduling, opening/closing procedures, visual standards and compliance with brand policies.
3. Develop and execute clienteling strategies to grow and retain high-value clients, ensuring personalised follow-up and CRM hygiene.
4. Drive merchandising and floor presentation to uphold Chanel visual standards and maximize sell-through of seasonal assortments.
5. Manage stock control, deliveries and inventory processes to minimize loss and ensure product availability for clients.
6. Monitor KPIs and sales performance; implement action plans, conduct regular feedback and carry out performance reviews.
7. Ensure all transactions, safekeeping of assets and cash handling comply with internal control and loss-prevention procedures.
8. Partner with regional leadership and corporate teams on launches, training initiatives and local marketing activations.

1. Demonstrable leadership ability with experience supervising retail teams in a luxury or premium environment.
2. Proven track record of achieving sales targets and developing client relationships in high-end fashion or beauty.
3. Strong organisational capability with experience in store operations, merchandising and stock management.
4. Excellent interpersonal skills with a polished, professional manner appropriate to a luxury client base.
5. Flexibility to work retail hours including evenings, weekends and peak seasonal periods.

1. Team leadership and people development
2. Clienteling and VIP customer service
3. Visual merchandising and floor presentation
4. Inventory control and loss prevention
5. Sales performance monitoring and KPI management
6. Coaching, feedback and performance review
7. Proficiency with CRM and POS systems
8. Fluent business communication and stakeholder engagement

Typically 3–5 years in retail with at least 2 years in a supervisory or team-lead role, preferably within the luxury fashion or beauty sector and with demonstrable success against sales targets and client development.

Secondary education required; tertiary qualification in business, retail management, fashion or a related discipline preferred.

Chanel fosters a culture of meticulous product knowledge, refined client service and collective pride in craftsmanship. The workplace values discretion, continuous learning and strong operational discipline, while offering the dynamism of global luxury retail.