Chanel Senior Manager, Employee Relations

Chanel is a globally renowned luxury fashion house known for its couture, ready-to-wear, accessories and beauty divisions. As an independent, privately held brand, Chanel emphasizes artisanal craftsmanship, creative excellence and a discreet, high-touch approach to client and employee relations. The company offers a multinational workplace where design heritage and commercial rigor intersect.

1. Lead and manage the employee relations function for assigned U.S. business units, including intake, investigation, resolution and documentation of complex employee relations cases.
2. Provide pragmatic, risk‑based counsel to HR Business Partners and senior leaders on performance management, disciplinary action, misconduct, workplace conduct, and accommodations.
3. Design, implement and maintain ER policies, case management workflows and investigation protocols that ensure legal compliance and consistency across the region.
4. Partner closely with Legal, Talent Acquisition and Compensation teams on escalated matters, litigation risk mitigation and cross-functional remediation plans.
5. Coaching and training leaders on difficult conversations, progressive discipline, performance improvement plans and employee separation best practices.
6. Develop ER metrics and dashboards to track trends, root causes and recommended interventions; present findings and strategic recommendations to senior HR leadership.
7. Drive proactive initiatives to reduce employee relations risk, including targeted manager training, culture interventions and change management support for organizational redesigns.

1. Bachelor’s degree in Human Resources, Business Administration, Industrial/Organizational Psychology or related field required; master’s degree preferred.
2. SHRM‑SCP, SPHR or equivalent senior HR certification preferred.
3. Proven ability to exercise sound judgment and discretion handling highly sensitive, confidential matters.
4. Authorization to work in the United States required.

1. Employee investigations
2. Workday
3. HR case management
4. Employment law (U.S.)
5. Manager coaching and influence
6. Conflict resolution and mediation
7. Policy development and implementation
8. Performance management
9. Data analysis (Microsoft Excel)
10. Executive-level communication (Microsoft PowerPoint)

Minimum 7 years of progressive HR experience with at least 5 years focused on employee/industrial relations and investigations; demonstrated experience leading complex investigations and advising senior leaders. Prior exposure to a luxury, retail or consumer goods environment is strongly preferred.

Bachelor’s degree in Human Resources, Business Administration or related field required; master’s degree or advanced HR certification preferred.

Chanel cultivates a refined, high-performance culture that balances creative ambition with rigorous standards and discretion. Employees operate in a collaborative, fast-paced luxury environment where craftsmanship, personal accountability and development are highly valued.