Chanel Retail Experience Manager

Chanel is an independently owned, global luxury maisonspecializing in haute couture, ready-to-wear, leather goods, accessories and beauty. Renowned for rigorous craftsmanship, iconic design and a highly curated client experience, Chanel operates a network of boutiques and ateliers worldwide and is recognized for investing in talent development and long‑term career pathways within the luxury sector.

1. Define and deliver an exceptional in‑store client experience that reflects Chanel’s brand standards and commercial objectives.
2. Lead, coach and develop boutique staff to uphold service excellence, product knowledge and clienteling best practices.
3. Drive sales performance and KPI attainment through tailored selling strategies, client outreach and appointment management.
4. Ensure flawless boutique operations including visual merchandising, stock management, inventory control and loss prevention protocols.
5. Coordinate high‑touch client events, private appointments and in‑store activations in collaboration with regional teams.
6. Maintain CRM and client files to personalise service, support retention and optimise lifetime value.
7. Prepare regular commercial and operational reports for regional management and implement corrective actions where required.
8. Uphold compliance with corporate policies, operational procedures and luxury retail regulatory requirements.

1. Proven management experience in premium or luxury retail environments, with a track record of meeting sales targets.
2. Strong commercial acumen and the ability to translate brand strategy into tangible boutique results.
3. Demonstrated leadership and people‑development skills, including coaching and performance management.
4. Exceptional interpersonal and clienteling abilities, with a client‑first mindset and discretion.
5. Legal authorization to work in Mexico and flexibility to work retail hours, including evenings and weekends.

1. Clienteling and relationship management
2. Luxury service standards and etiquette
3. Visual merchandising oversight
4. Team leadership and coaching
5. Sales forecasting, KPI monitoring and basic commercial reporting
6. Inventory control and loss prevention
7. Event coordination and execution
8. Fluent interpersonal communication and conflict resolution

Typically 5+ years of progressive retail experience, including at least 2 years in a supervisory or managerial capacity within the luxury fashion or beauty sector.

Bachelor’s degree or equivalent in business, retail management, fashion or a related discipline preferred.

Chanel’s workplace culture emphasizes meticulous attention to craft, refined client service and an unwavering commitment to aesthetic and operational excellence. The organisation values discretion, professional development and collaborative teams that preserve the maison’s legacy while innovating customer experiences.