Chanel Retail Experience Manager

Chanel, a leading name in luxury fashion and beauty, is renowned for its timeless elegance and innovative spirit. As part of a global conglomerate, Chanel offers unparalleled opportunities for professional growth and development within a prestigious and dynamic environment. The brand is committed to fostering a culture of excellence and creativity, making it an employer of choice for those seeking to excel in the luxury sector.

1. Lead the sales strategy and execution across multiple points of sale, focusing on enhancing customer experience and driving sell-out performance.
2. Recruit, evaluate, and develop high-performing teams, including Supervisors and Beauty Confidents, with support from Human Resources.
3. Monitor commission calculations, product launches, and reimbursements.
4. Coordinate and motivate retail teams, including Counter Managers, Fragrance Specialists, and Beauty Advisors.
5. Supervise field team activities and ensure timely submission of visit reports.
6. Provide actionable insights based on data analysis to improve sell-out performance and operational efficiency.
7. Manage marketing tools and implement in-store actions in collaboration with internal teams and key retailers.
8. Design and execute promotional plans aligned with brand guidelines.
9. Ensure brand image standards are met at all points of sale.
10. Organize training programs and promotional events to increase team engagement.
11. Oversee the implementation of visual merchandising plans.
12. Ensure sales figures meet or exceed budgeted targets.
13. Monitor customer orders and inventory levels to prevent stockouts or overstocking.
14. Negotiate commercial terms with clients, including margins and key space allocations.
15. Develop alternative sales strategies to address market trends.
16. Prepare and analyze annual forecasts for products and promotional materials.
17. Implement and oversee commercial activations and key events.
18. Monitor the local market, competition, and new business opportunities.

1. Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related fields.
2. Over 5 years of experience in regional management roles, preferably in the luxury or beauty industry.
3. 3+ years in sales and retail management roles, preferably within luxury and/or beauty sectors.
4. Fluent in English and Spanish.

1. Exceptional negotiation and conflict resolution skills.
2. Strategic thinker with strong analytical capabilities.
3. Advanced skills in data-driven decision-making and digital tools.
4. Proven leadership abilities with a focus on team empowerment.
5. Strong organizational skills and ability to prioritize tasks.
6. Proficient in MS Office Suite, with advanced skills in Excel and PowerPoint.
7. Awareness of digital trends and retail management best practices.

Over 5 years of experience in regional management roles, preferably in the luxury or beauty industry, and 3+ years in sales and retail management roles within luxury and/or beauty sectors.

Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related fields.

Chanel offers a comprehensive benefits package, including opportunities for professional development and a dynamic work environment.

Chanel fosters a culture of excellence, creativity, and innovation, encouraging employees to thrive in a collaborative and dynamic environment. The brand values diversity and inclusivity, promoting a workplace where all ideas are welcomed and respected.