Chanel Jewellery After‑Sales & Quality Control Associate

Chanel is a privately held, global luxury house renowned for haute couture, ready‑to‑wear, leather goods, fine jewellery, watches and fragrances. The brand places a premium on artisanal craftsmanship, product integrity and an elevated client experience, and it operates ateliers and boutiques worldwide that reflect those standards.

1. Perform detailed quality control inspections of finished jewellery and watches, including assessment of stones, settings, metalwork and finishes against Chanel standards.
2. Manage after‑sales service cases from intake through resolution: triage issues, estimate repairs, coordinate with internal workshops or external suppliers, and follow up with boutiques and clients.
3. Execute or supervise technical repairs and maintenance activities—stone resetting, soldering, polishing, sizing and movement checks—ensuring workmanship meets brand quality.
4. Document all work with clear technical reports, QC checklists, photographs and warranty records; maintain repair logs and traceability for each client case.
5. Liaise with retail teams to advise on technical issues, provide client-facing explanations of repairs and timelines, and uphold brand service promises.
6. Maintain spare parts inventory, tooling and bench standards; ensure compliance with safety, material handling and brand-specific technical protocols.
7. Contribute to continuous improvement by identifying recurring defects, recommending preventive measures and participating in quality reviews with atelier partners.

1. Professional training or certification in jewellery benchwork, gemology, horology or a related vocational field.
2. Proven technical competence in fine jewellery repair and finishing techniques, including soldering, stone setting and polishing.
3. Familiarity with gemstone characteristics, metal alloys (gold, platinum) and wear/repair considerations for high‑value pieces.
4. Strong attention to detail, manual dexterity and the ability to maintain consistent quality under time constraints.
5. Excellent communication skills for coordinating with boutiques, workshops and clients while preserving brand tone and discretion.

1. Microscope inspection
2. Stone setting repair
3. Soldering and metalwork repair
4. Polishing and finishing techniques
5. Bench jeweller techniques
6. Gemstone grading and assessment
7. Quality control documentation and photography
8. Workshop coordination and case management

Typically 2–4 years of hands‑on experience in jewellery after‑sales, bench repair, quality control or an atelier environment for a luxury or high‑end jewellery brand. Experience with boutique client service and liaising with external workshops is highly desirable.

Diploma or certification in jewellery making, gemology, horology or equivalent vocational training preferred.

Chanel fosters a culture of meticulous craftsmanship, discretion and respect for heritage. Employees operate within a highly collaborative environment that values technical excellence, attention to detail and a client‑centric approach consistent with the maison’s luxury positioning.