Chanel Haute Couture Market Manager

Chanel, founded by Gabrielle Chanel in the early 20th century, is synonymous with ultimate luxury and exceptional craftsmanship. The brand offers a diverse range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. Chanel is renowned for its acquisition of specialized suppliers and Métiers d'art, with many residing at the 19M in Paris and Aubervilliers. As part of its commitment to luxury, Chanel places creativity at the core of its values.

1. Serve as the primary contact for Haute Couture clients, ensuring an exceptional experience from appointment scheduling to delivery.
2. Coordinate and oversee the planning and execution of fittings in collaboration with ateliers, both in Paris and internationally.
3. Manage production prioritization and coordination with ateliers and other market managers.
4. Maintain administrative oversight of each order and foster quality relationships with ateliers.
5. Support after-sales services, including handling complaints and alteration requests.
6. Represent Haute Couture at Parisian and international events, assisting clients during shows and private visits.
7. Participate in collection presentations and validate celebrity loan requests, aligning with client expectations.
8. Contribute to the development of Haute Couture by strengthening ties with boutiques and identifying potential new clients.
9. Enrich the client database with qualitative information to propose tailored actions.
10. Provide insights to the communication department regarding market specifics.
11. Frequent travel required for collection presentations and fittings.

1. Significant retail experience is essential.
2. Interest in sales or service industries, particularly client interaction.
3. Familiarity with Haute Couture craftsmanship and products.
4. Basic knowledge of garments, including materials, fit, and morphology.
5. Strong interpersonal skills and a keen sense of service.
6. Team spirit, collaboration, and information sharing abilities.
7. Adherence to processes with precision and organization.
8. Adaptability to manage unforeseen situations.
9. Proficiency in English is mandatory; Mandarin is preferred.

1. Exceptional client relationship management
2. Coordination and organizational skills
3. Strong communication and storytelling abilities
4. Cultural sensitivity and market insight
5. Proficiency in English; Mandarin is a plus

Significant experience in retail, with a focus on client interaction and service.

Chanel offers a dynamic environment that fosters excellence and personal growth, with opportunities for career advancement and diverse career paths. The brand values diversity in all its forms and is committed to fair treatment of all candidates.

Chanel is an independent creative house that places humanity at its core, cultivating an environment of excellence while promoting individual fulfillment. The brand values the uniqueness of each team member, which contributes to the richness of its teams.