Chanel Global Client Engagement Project Manager, Senior

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As a globally recognised brand, Chanel combines heritage craftsmanship with innovation across retail, digital and client services, offering a workplace defined by exacting standards, artisanal quality and discreet international influence.

1. Lead the definition, planning and delivery of global client engagement initiatives and CRM-driven programs across markets, ensuring alignment with brand strategy and commercial objectives.
2. Manage cross-functional project teams including marketing, digital, retail, client services, IT and external agencies to deliver milestones on time, on scope and on budget.
3. Design program governance, roadmaps, release plans and data-driven KPIs; monitor performance and implement corrective actions to maximise client lifetime value and retention.
4. Oversee requirements gathering, vendor selection and platform implementations (CRM, marketing automation, clienteling tools), and liaise with technical teams to ensure integration and data integrity.
5. Drive stakeholder communication and executive reporting; present program status, business cases and impact analyses to senior leadership.
6. Develop change-management and adoption plans including training, playbooks and operational processes for local markets.
7. Ensure client-facing journeys and communications reflect Chanel’s luxury positioning and regulatory/data privacy requirements.
8. Mentor junior project managers and promote best-practice project delivery within the global client organisation.

1. Proven senior project management capability with experience leading complex, multi-market client engagement or CRM programs for a global brand, preferably within luxury retail, beauty or fashion.
2. Demonstrable ability to translate commercial and marketing objectives into scalable program roadmaps and measurable KPIs.
3. Exceptional stakeholder management and influencing skills with cross-cultural teams and senior executives.
4. Strong analytical mindset with experience using data to inform program decisions and measure ROI.
5. Professional project management certification desirable (PMP, Prince2 or equivalent).
6. Excellent communication skills in English; French or other language skills advantage for a global role.

1. Salesforce
2. Adobe Experience Manager
3. Microsoft Excel
4. Microsoft PowerPoint
5. JIRA
6. Asana
7. Confluence
8. Tableau

Senior-level experience (typically 7+ years) in project or program management, with at least several years leading global CRM, client engagement or loyalty programmes within luxury retail, beauty or consumer-facing sectors.

Bachelor’s degree in Business, Marketing, Communications or a related field; MBA or advanced degree preferred.

Chanel fosters a culture of craftsmanship, discretion and creative excellence, where attention to detail and brand heritage underpin daily work. Teams operate in a collaborative, cross-functional environment that values impeccable client service, strategic thinking and long-term relationship building.