Chanel Fragrance & Beauty Sales Advisor

Chanel is an iconic French luxury house renowned for its haute couture, ready-to-wear, accessories, fragrance and beauty lines. As an employer, Chanel emphasises craftsmanship, exacting quality standards and an elevated client experience across its global network of boutiques and department-store corners.

1. Deliver exceptional, personalized client service that reflects Chanel’s brand standards and elevates the customer experience.
2. Achieve and exceed individual and store sales targets through proactive clientelling, upselling and conversion.
3. Demonstrate comprehensive product knowledge across Chanel Parfums & Beauté (fragrance, skincare and make-up) and provide tailored consultations and demonstrations.
4. Build and maintain a loyal client portfolio using CRM tools and follow-up routines to nurture long-term relationships.
5. Execute visual merchandising, display maintenance and brand-compliant presentation of counters and POS materials.
6. Manage stock, replenishment and loss-prevention procedures in line with company policies.
7. Represent the brand at in-store events, promotions and product launches, collaborating with store management and the Chanel field team.
8. Adhere to company policies on compliance, product hygiene, and health & safety.

1. Proven aptitude for high-end retail selling and client service.
2. Professional presentation and strong interpersonal skills suitable for a luxury environment.
3. Comfortable delivering product demonstrations and make-up/skincare consultations.
4. Ability to work retail shift patterns including evenings and weekends.
5. Basic numeracy and experience handling POS transactions; attention to operational detail.

Minimum two years’ experience in beauty or cosmetics retail, ideally within premium or luxury brands, with a demonstrable track record of meeting sales targets and developing client relationships.

Secondary education (Realschule/Abitur) or equivalent; vocational training in cosmetics, aesthetics or retail sales is advantageous.

Chanel cultivates a culture of excellence where discretion, refinement and attention to detail are paramount. The workplace emphasises professional development, in-depth product education and a collaborative team approach to delivering impeccable client service.