Chanel Fashion Retail Learning and Development Partner

Chanel, a paragon of luxury and elegance, is renowned for its timeless designs and commitment to excellence. As part of the global luxury conglomerate, Chanel offers a dynamic and enriching work environment where innovation and tradition intersect. Employees are empowered to embody the brand's values and contribute to its storied legacy.

1. Coach Fashion Advisors (FAs) on adaptability and flexibility to enhance client interactions.
2. Customize, deliver, and monitor training programs tailored to the needs of retail staff.
3. Collaborate with HR and Retail Managers to support people development initiatives.
4. Engage and develop retail employees to embody and transmit Chanel's brand values.
5. Identify learning and coaching requirements and develop customized learning roadmaps.
6. Deliver in-boutique learning sessions on product knowledge, services, and strategy.
7. Implement and drive digital learning solutions.
8. Provide real-time feedback to FAs based on industry best practices and Chanel's frameworks.
9. Plan and track coaching conversations to assist staff in meeting performance objectives.
10. Support onboarding and integration of new hires with customized training experiences.
11. Collaborate with internal and external stakeholders to refine training content and delivery.
12. Measure effectiveness of learning programs through defined KPIs and feedback mechanisms.

1. Bachelor's degree or tertiary diploma.

1. Strong passion for people development and client service excellence.
2. Open-mindedness and adaptability.
3. Excellent presentation and communication skills.
4. Energetic personality with strong interpersonal skills.
5. Organizational skills and ability to work independently.
6. Assertiveness when required.

A minimum of three years in a coaching or training role, with at least three years in retail or retail management, preferably within the luxury goods industry.

Bachelor's degree or tertiary diploma.

Chanel offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Chanel fosters a culture of innovation, elegance, and excellence. Employees are encouraged to cultivate their creativity and contribute to the brand's legacy of luxury. The workplace environment is collaborative and supportive, with a focus on continuous learning and development.