Chanel F&B Boutique Manager

Chanel is an independent, family-owned French luxury house celebrated for haute couture, ready-to-wear, accessories, watches and beauty. As an employer, the maison combines artisanal craftsmanship and creative leadership with rigorous standards of service and presentation across its global network of boutiques and hospitality spaces.

1. Lead day-to-day F&B operations for Chanel's boutique presence in Kazakhstan, ensuring flawless service and product quality consistent with the brand's hospitality standards.
2. Recruit, train and mentor boutique F&B staff; set service protocols, grooming and performance expectations aligned with Chanel's luxury positioning.
3. Manage P&L, cost control, inventory and supplier relationships to achieve commercial targets and operational efficiency.
4. Coordinate client hospitality initiatives, private events and VIP experiences in close collaboration with retail and client relations teams.
5. Ensure full compliance with local food safety, licensing and health regulations and uphold Chanel's standards for cleanliness and visual presentation.
6. Develop local partnerships and seasonal offerings that reflect brand values while driving footfall and wallet share.

1. Proven experience managing F&B operations within a luxury hospitality or high-end retail environment.
2. Demonstrated ability to manage budgets, cost of goods sold and supplier negotiations.
3. Strong leadership skills with a track record of building and developing high-performing service teams.
4. Excellent client-facing skills and a refined sense for service, presentation and guest experience.
5. Authorization to work in Kazakhstan (if applicable) and willingness to travel regionally for brand initiatives.

1. P&L management
2. Inventory control
3. Staff recruitment, training and performance management
4. Event planning and VIP hospitality
5. Microsoft Excel
6. Point-of-sale (POS) systems
7. Fluent commercial acumen and clienteling

Minimum 5 years of progressive experience in food & beverage operations, preferably within luxury hospitality or premium retail; at least 2 years in a managerial capacity responsible for both operations and people leadership.

Bachelor's degree in Hospitality Management, Business Administration or related field preferred; professional hospitality certifications advantageous.

Chanel fosters a culture of exacting craftsmanship, discreet luxury and creative leadership. Employees are expected to uphold meticulous standards of presentation and service while contributing to a collaborative, client-focused environment that values heritage and innovation.