Chanel CRM Engagement and Client Communication Project Assistant

Chanel, a distinguished name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the illustrious Chanel brand, the Parfums Beauté division is committed to placing the client at the heart of its strategy, fostering a culture of excellence and creativity. Chanel is dedicated to nurturing talent and providing a dynamic environment that encourages professional growth and innovation.

1. Contribute to the development and implementation of the CRM/PRM plan, ensuring alignment with communication channels.
2. Collaborate with European CRM teams to deploy monthly CRM plans and support local market activations.
3. Analyze and respond to ad hoc market requests, ensuring CRM objectives are met.
4. Facilitate the sharing of strategic CRM communication plans with various stakeholders.
5. Conduct performance evaluations of campaigns using specific KPIs to identify optimization opportunities.
6. Monitor market trends to identify CRM best practices and innovations.

1. Pursuing a degree in business or equivalent university education.
2. Familiarity with client-focused digital activations.
3. Strong organizational skills and autonomy.

1. Data analysis and interpretation for CRM campaign optimization.
2. Effective communication with international teams and markets.
3. Collaborative mindset and project management capabilities.
4. Creativity and innovation in proposing new ideas.
5. Adaptability to dynamic work environments.

No specific prior experience required, but an understanding of the luxury sector is advantageous.

Currently enrolled in a business school or equivalent university program.

Chanel offers an integration program, including training on the brand's history and products, opportunities to deepen client knowledge, and participation in a Young Talent Community to build a professional network.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.