Chanel Client Support Team Leader

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers unparalleled opportunities for career growth and development within a vibrant and inclusive work environment. The company is committed to fostering diversity and ensuring that each team member can perform at their best.

1. Lead, train, and manage a high-performing Client Support Admin team to achieve operational KPIs and service standards.
2. Coordinate the entire order fulfillment process from picking and packing to final delivery, ensuring accuracy and timeliness in alignment with SLAs.
3. Collaborate with e-commerce, product, distribution center operations, finance, and logistics stakeholders to ensure seamless processes.
4. Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
5. Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
6. Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

1. Diploma in Operations Management, Supply Chain, or a related business discipline.

1. Strong leadership, communication, and interpersonal skills to manage diverse teams and stakeholders.
2. Proficiency in English and Bahasa Malaysia, with Mandarin as an added advantage.
3. Technical aptitude to support system improvements and collaborate on process enhancements.

2–3 years of experience in inventory control with supervisory responsibilities.

Diploma in Operations Management, Supply Chain, or related business discipline.

Chanel offers a dynamic work environment with opportunities for professional growth and development, fostering an inclusive culture that values diversity and individuality.

Chanel is dedicated to creating an inclusive culture that celebrates the uniqueness of each individual, enhancing the diversity and vibrancy of its teams. The company encourages applications from all backgrounds and values the perspectives and experiences that each employee brings.