Chanel Client Insight Manager

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel offers a dynamic work environment that fosters creativity and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the fashion sector.

1. Gather and analyze data from retail transactions, events, CRM systems, and campaign results to identify trends and opportunities.
2. Communicate findings effectively to both technical and non-technical audiences.
3. Translate data insights into actionable strategies to support brand objectives.
4. Collaborate with the Merchandising team to develop in-depth 'client x product' intelligence.
5. Set, track, and review CEM/VIC KPIs in alignment with business objectives and boutique strategies.
6. Prepare and consolidate client reports, including spending and segmentation analyses.
7. Provide targeted client lists to drive KPI achievement for CEM/VIC.
8. Assist in setting up event KPIs, ROI, and invitation lists for Marketing & VIC teams.
9. Ensure accuracy and reliability of client data across all touchpoints.
10. Develop processes for data cleansing, de-duplication, and enrichment.
11. Establish data access and retention guidelines to protect sensitive information.
12. Partner with regional teams to enhance client labeling and segmentation processes.
13. Serve as the liaison for the Pioneer project, collaborating on data governance activities.
14. Monitor and interpret client feedback, NPS scores, and satisfaction metrics.

1. Bachelor’s or Master’s degree in Business, Marketing, Data Analytics, or related field.
2. 7+ years of experience in client insights, data analytics, or consumer research, preferably in luxury retail or fashion.

1. Expert-level Excel skills, including pivot tables and complex formulas.
2. Hands-on experience with CRM systems, particularly Salesforce.
3. Proficiency in BI and data visualization tools such as QlikView, Power BI, or Tableau.
4. Solid working knowledge of SQL for data querying and manipulation.
5. Deep understanding of luxury fashion client expectations and market dynamics.
6. Experience with market research and survey tools.
7. Ability to translate technical knowledge into layman’s terms.
8. Excellent communication and presentation skills.
9. Creative, solution-driven mindset with a strong sense of curiosity.
10. Fluency in both Chinese and English (spoken/written).

7+ years of experience in client insights, data analytics, or consumer research, preferably in luxury retail or fashion.

Bachelor’s or Master’s degree in Business, Marketing, Data Analytics, or related field.

Chanel offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Chanel fosters a culture of innovation and excellence, encouraging employees to think creatively and embrace challenges. The work environment is dynamic and collaborative, with a strong emphasis on professional development and a commitment to maintaining the highest standards of quality and luxury.