Chanel Client Hospitality Host

Chanel, a paragon of luxury and elegance, is renowned for its timeless style and commitment to excellence. As a leading brand in the fashion industry, Chanel embodies the values of freedom, femininity, and creativity, as envisioned by its founder, Gabrielle Chanel. The company is part of a larger conglomerate that upholds these values across its diverse portfolio of luxury brands.

1. Warmly welcome each client upon arrival, adhering to Chanel's distinguished codes.
2. Engage with clients to ascertain the purpose of their visit and direct them to the appropriate contact or waiting area.
3. Enhance the client waiting experience using Chanel's provided tools, ensuring a pleasant atmosphere.
4. Identify Very Important Clients (VIC) and proactively offer additional services such as valet, and connections with hotels or restaurants.
5. Facilitate smooth client appointments through constant communication with sales advisors.
6. Manage and coordinate all client appointment channels, documenting outcomes and liaising with sales teams.
7. Animate conversations by narrating the history of the Maison and boutique specifics to spark client curiosity.
8. Promote local cultural and gastronomic activities to inform clients and support sales advisors.
9. Ensure the boutique's appearance reflects Chanel's esteemed image.
10. Propose enhancements to the client experience.
11. Participate in the facilitation of Morning Briefs.

1. Significant experience in client-facing roles such as hospitality, restaurant service, animation, or concierge services.

1. Excellent interpersonal skills and strong memory.
2. Proactive with the ability to listen and adapt to various situations.
3. Prioritization skills.
4. Storytelling ability and capacity to evoke emotions.
5. Sensitivity to fashion and intercultural openness.
6. Fluent in English.

Significant experience in client-facing roles such as hospitality, restaurant service, animation, or concierge services.

Chanel offers promising career prospects within the Maison, valuing diversity and treating all applications equitably.

Chanel fosters a culture of diversity and inclusion, celebrating the uniqueness of each individual to enrich its teams. The company is committed to equitable treatment throughout the recruitment process.