Chanel Client Engagement Business Analyst Intern

Chanel, a prestigious name in the luxury fashion industry, is renowned for its timeless elegance and innovative spirit. As part of the Fashion Regional Marketing team, Chanel offers an enriching environment that fosters creativity and professional growth. The brand is a part of a global conglomerate, providing employees with vast resources and opportunities for cross-cultural collaboration.

1. Utilize tools and platforms to gather and analyze client data.
2. Update monthly CRM KPIs.
3. Participate in the creation of training materials for clienteling tools.
4. Provide key insights about clients to regional markets.
5. Support cross-department projects by interacting with IT and Digital departments.
6. Coordinate 1-to-many communication between global and regional digital teams.
7. Share digital communication tools with regional markets.
8. Coordinate and follow up on orders for printed communication tools and client gifts.
9. Collect and share market feedback with regional and global teams.
10. Update and manage the monthly marketing newsletter.
11. Analyze results of client communication campaigns.
12. Ensure global service guidelines are communicated within the region.
13. Coordinate Mystery Shopping initiatives with external agencies and local teams.
14. Collaborate with the European team on Chanel Customer Service coordination.
15. Ensure regional boutique page information is current.

1. Currently enrolled in a Master's Degree program (Engineering, Business School, Specialized Master).
2. Successful first international experience.
3. Analytical mindset and proficiency in database management.
4. Detail-oriented with excellent organizational abilities.
5. Strong communication and interpersonal skills.
6. Fluency in English; additional languages are advantageous.

1. Proficiency in Microsoft Office Suite.
2. Familiarity with Adobe and Business Intelligence tools.
3. Strong analytical and data management skills.
4. Excellent organizational and multitasking abilities.
5. Effective communication and interpersonal skills.

A successful first international experience is required.

Currently enrolled in a Master's Degree program.

An enriching internship experience in a prestigious luxury fashion brand, offering exposure to international markets and cross-departmental collaboration.

Chanel fosters a multicultural and innovative workplace culture, encouraging creativity and professional development. The brand values diversity and collaboration, providing a supportive environment for employees to thrive in the luxury fashion industry.