Chanel Client Advisor

Chanel is an iconic Parisian maison renowned for its couture, ready-to-wear, leather goods and accessories. As a global luxury house and part of an established high-fashion ecosystem, Chanel emphasizes impeccable craftsmanship, heritage-driven design and a discreet, client-focused retail experience across flagship stores and premium retail partners.

1. Deliver exceptional, personalised client service to cultivate long-term relationships and loyalty with high-net-worth and aspirational clients.
2. Achieve and exceed individual and counter sales targets through appointment selling, consultative styling and proactive clienteling.
3. Maintain expert product knowledge across ready-to-wear, accessories and seasonal collections to advise clients authoritatively and confidently.
4. Manage client records and follow-up activity using CRM and appointment tools to drive repeat business and tailored communications.
5. Ensure the Chanel boutique/counter at Saks Atlanta is presentation-perfect: uphold visual merchandising standards, stock replenishment and housekeeping.
6. Operate point-of-sale systems, process transactions accurately and adhere to company cash-handling and loss-prevention procedures.
7. Collaborate with Saks retail management and Chanel field teams on events, private appointments and product launches.
8. Participate in regular product and service training sessions to remain current with brand initiatives and seasonal campaigns.

1. Minimum 2 years' experience in luxury fashion retail or department-store environment, with proven sales results.
2. Demonstrable ability to build and sustain relationships with affluent clientele through consultative selling.
3. Strong verbal presentation and interpersonal skills; polished professional appearance and discretion.
4. Flexible availability including evenings, weekends and peak trading periods.
5. Authorization to work in the United States.

1. Clienteling and appointment selling
2. Luxury product knowledge (apparel, handbags, accessories)
3. Visual merchandising and inventory handling
4. Point-of-sale (POS) operations and cash handling
5. CRM usage for follow-up and client records
6. Event selling and private appointment coordination

At least two years of direct experience in luxury retail or a premium department-store setting, with a track record of meeting sales targets and developing a high-value client base. Experience representing international luxury brands or working within concession/department store environments is preferred.

High school diploma or equivalent required; coursework or degree in fashion, merchandising or a related field preferred but not required.

Chanel cultivates a culture of refinement, discretion and relentless attention to detail. Team members are expected to uphold elevated service standards, participate in ongoing training, and collaborate closely with retail partners to deliver a seamless, luxury client experience.