Chanel Care & Repair Advisor

Chanel is a globally recognised French luxury house renowned for couture, ready‑to‑wear, accessories, fragrance and beauty. The brand is distinguished by exacting standards of craftsmanship, refined retail environments and a commitment to exceptional client service across its network of boutiques and ateliers.

1. Assess and document the condition of clients' luxury items and provide accurate, brand‑aligned recommendations for repair, restoration and maintenance.
2. Prepare cost estimates and timelines for repair work; obtain client approval and manage expectations throughout the service lifecycle.
3. Coordinate and liaise with in‑house ateliers, external certified repair partners and logistics teams to schedule, track and expedite repairs.
4. Execute quality control on returned items to ensure repairs meet Chanel standards and authorise final client release.
5. Maintain detailed repair records, service tickets and inventory of in‑transit items using company systems and standardised documentation.
6. Deliver personalised client care, resolve after‑sales enquiries, and cultivate long‑term client relationships to reinforce brand loyalty.
7. Advise retail teams on product care best practices and contribute to training on handling and maintenance protocols.

1. Experience in after‑sales service, product repair, or technical customer service within the luxury goods sector.
2. Demonstrable knowledge of luxury materials and repair processes (e.g., leather, metalwork, textiles) relevant to Chanel products.
3. Strong client‑facing skills with proven ability to manage sensitive, high‑value customer interactions with discretion and professionalism.
4. Excellent organisational aptitude, with the ability to prioritise concurrent repair workflows and maintain accurate records.
5. Ability to liaise effectively with ateliers, external vendors and logistics partners to ensure timely delivery and quality assurance.

1. Client relationship management
2. Product condition assessment and repair estimation
3. Vendor and atelier coordination
4. Quality control and final inspection
5. Service documentation and case tracking
6. Conflict resolution and complaint handling
7. Proficient written and verbal communication; strong attention to detail

Preferably 2–5 years in after‑sales, repairs or technical service roles within luxury retail, heritage brands or specialist restoration ateliers; prior experience handling high‑value leather goods, accessories, jewelry or watches is advantageous.

High‑school diploma or equivalent; vocational training or certifications in leathercraft, jewelry/metalwork or watchmaking are desirable but not mandatory.

Chanel cultivates a culture of meticulous craftsmanship, refined client service and discretion. Staff operate within collaborative boutique and atelier environments where attention to detail, heritage standards and professional development are emphasised.