Chanel Care & Repair Advisor

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Location
Canada
└British Columbia
└Vancouver
Seniority
Mid-Level
Posted
Mar 16, 2026

About Chanel

Chanel is a globally recognised French luxury house renowned for couture, ready‑to‑wear, accessories, fragrance and beauty. The brand is distinguished by exacting standards of craftsmanship, refined retail environments and a commitment to exceptional client service across its network of boutiques and ateliers.

Chanel in Vancouver seeks a Care & Repair Advisor to manage after‑sales service, repairs and client care for luxury goods.

Role & Responsibilities

  • Assess and document the condition of clients' luxury items and provide accurate, brand‑aligned recommendations for repair, restoration and maintenance.
  • Prepare cost estimates and timelines for repair work; obtain client approval and manage expectations throughout the service lifecycle.
  • Coordinate and liaise with in‑house ateliers, external certified repair partners and logistics teams to schedule, track and expedite repairs.
  • Execute quality control on returned items to ensure repairs meet Chanel standards and authorise final client release.
  • Maintain detailed repair records, service tickets and inventory of in‑transit items using company systems and standardised documentation.
  • Deliver personalised client care, resolve after‑sales enquiries, and cultivate long‑term client relationships to reinforce brand loyalty.
  • Advise retail teams on product care best practices and contribute to training on handling and maintenance protocols.

Qualifications

  • Experience in after‑sales service, product repair, or technical customer service within the luxury goods sector.
  • Demonstrable knowledge of luxury materials and repair processes (e.g., leather, metalwork, textiles) relevant to Chanel products.
  • Strong client‑facing skills with proven ability to manage sensitive, high‑value customer interactions with discretion and professionalism.
  • Excellent organisational aptitude, with the ability to prioritise concurrent repair workflows and maintain accurate records.
  • Ability to liaise effectively with ateliers, external vendors and logistics partners to ensure timely delivery and quality assurance.

Skills

Client relationship management Product condition assessment and repair estimation Vendor and atelier coordination Quality control and final inspection Service documentation and case tracking Conflict resolution and complaint handling Proficient written and verbal communication; strong attention to detail

Experience

Preferably 2–5 years in after‑sales, repairs or technical service roles within luxury retail, heritage brands or specialist restoration ateliers; prior experience handling high‑value leather goods, accessories, jewelry or watches is advantageous.

Education

High‑school diploma or equivalent; vocational training or certifications in leathercraft, jewelry/metalwork or watchmaking are desirable but not mandatory.

Workplace

The successful candidate will be located in Vancouver, British Columbia, Canada.

Culture

Chanel cultivates a culture of meticulous craftsmanship, refined client service and discretion. Staff operate within collaborative boutique and atelier environments where attention to detail, heritage standards and professional development are emphasised.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After‑Sales Care Advisor», «Product Care Specialist», «Repair Services Advisor», «Client Care & Restoration Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.