Bvlgari Retail Training Manager

Bulgari Corporation of America, a prestigious entity within the Watches & Jewellery division, is part of the illustrious LVMH Group, renowned for its luxury goods. As an employer, Bulgari offers a dynamic and sophisticated work environment, fostering innovation and excellence in the luxury sector.

1. Analyze existing training content to identify learning opportunities and support the creation of necessary content.
2. Enhance sales teams' knowledge of watches, including high-end complications.
3. Deploy and reinforce training for Store Managers and Client Advisors on Bulgari client experience, selling techniques, and product collections.
4. Engage in retail coaching and in-store observation, providing feedback to Store Directors and the Director of Training, North America.
5. Collaborate on the onboarding process for all regional retail hires.
6. Assist in localizing training initiatives launched by central training.
7. Create, monitor, and track store visits to support key regional initiatives.
8. Prepare, execute, and follow up on in-store trainings.
9. Monitor all eLearning platforms for the assigned market.
10. Follow up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives.
11. Perform ad-hoc projects as required by management.
12. Collaborate with interdepartmental committees or task forces as necessary.

1. Minimum of 5 years of experience in sales and/or training within a luxury environment.
2. Extensive knowledge of watches, with supplemental certification from FHH or similar institutions being advantageous.
3. Understanding of the competitive watch market and strong knowledge of micro-mechanics.
4. Supplemental certification with GIA, FHH, or similar is a plus.

1. Proficiency in eLearning platforms.
2. Knowledge of Microsoft Office applications.
3. Ability to manage departmental budgets and process expense reports efficiently.
4. Agility in navigating various professional environments.
5. Willingness to travel domestically and internationally up to 50%-70% of the time.

Minimum of 5 years in sales and/or training within a luxury environment.

Employees are offered a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Bulgari fosters a culture of luxury and innovation, where employees are encouraged to excel and contribute to the brand's legacy of excellence. The work environment is collaborative, with a focus on personal and professional growth.