Yves Saint Laurent Global Client Services Manager

Paris • France

Monday, December 9, 2024

Saint Laurent, a prestigious brand under the Kering Group, has been at the forefront of luxury fashion since its inception in 1961. Known for pioneering the luxury prêt-à-porter movement with its iconic 'Rive Gauche' collection, the brand continues to lead the industry under the creative direction of Anthony Vaccarello. As part of Kering, Saint Laurent benefits from the conglomerate's commitment to innovation, sustainability, and diversity, offering a dynamic and inclusive work environment.

1. Develop and implement the global Client Services strategy to enhance brand image and customer loyalty.
2. Lead regional Client Services teams to deliver a superior omnichannel customer experience.
3. Establish and monitor KPIs to assess the impact and results of Client Services on a worldwide and regional scale.
4. Collaborate with stakeholders to innovate and test new approaches for improving productivity and client experience.
5. Enhance customer relationships through proactive management of high-value clients.
6. Oversee the development of technology programs and digital interaction tools in collaboration with the Digital Business team.
7. Manage the Global and EMEA Client Services budget and staff planning.
8. Ensure smooth operation and integration of store calls to Client Services.
9. Recruit, train, and motivate the EMEA Client Service team.
10. Monitor industry best practices and manage potential crises.
11. Ensure quality control of client interactions and handle feedback effectively.

1. Minimum of 6-7 years of experience in client-oriented roles, preferably in Client Services, eCommerce, or omni-channel positions.
2. Fluency in English and French.

1. Excellent communication skills, both verbal and written.
2. Strong analytical and organizational skills.
3. Leadership and people management abilities.
4. Proficiency in technological tools and digital platforms.
5. Ability to work in multicultural environments and manage diverse teams.
6. Budget management and strategic planning capabilities.

A minimum of 6-7 years in client-oriented roles, with a focus on Client Services, eCommerce, or omni-channel environments.

Saint Laurent offers a comprehensive benefits package, including opportunities for professional development and a commitment to fostering a diverse and inclusive workplace.

Saint Laurent, as part of the Kering Group, embraces diversity in all its forms, believing it enriches the workplace and enhances creativity. The company fosters an environment where talent can thrive, promoting adaptability in a rapidly changing world.