Yves Saint Laurent

Worldwide and EMEA Client Services Manager

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.

1. Implement and execute the global Client Services strategy.
2. Drive the overall global Client Services business and client experience.
3. Lead regional Client Services teams.
4. Set, implement, and monitor dedicated KPIs.
5. Collaborate with stakeholders to innovate and test new approaches.
6. Enhance the Saint Laurent customer experience.
7. Manage and monitor the Global and EMEA Client Services budget and staff planning.
8. Supervise and coach the EMEA team leaders and Client Service team.
9. Recruit, train, develop, and motivate the EMEA Client Service team.
10. Ensure quality control and continuous improvement.

1. At least 6/7 years of experience in client-oriented roles, preferably in Client Services, eCommerce, or omni-channel positions.
2. Fluent in English and French.

1. Excellent communication skills, both verbal and written.
2. Great analytical and organizational skills.
3. Leadership and people management skills.
4. Outstanding teamwork skills with multicultural experience.
5. Digital minded and curious about new habits and client behaviors.
6. Strong technological know-how.

At least 6/7 years of experience in client-oriented roles, preferably in Client Services, eCommerce, or omni-channel positions.

Saint Laurent is committed to building a diverse workforce. Diversity in all its forms enriches the workplace and fosters the ability to adapt to a changing world. The company is located in Paris and values a multicultural environment.