Yves Saint Laurent Supply Chain Customer Service Specialist

Paris • France

Friday, July 11, 2025

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury ready-to-wear with the creation of the 'Rive Gauche' line in 1966, symbolizing youth and freedom. This pivotal shift modernized fashion and revolutionized the socio-cultural landscape. In 1999, Yves Saint Laurent was acquired by Kering's luxury division and continues to be a leader in the luxury sector under the creative direction of Anthony Vaccarello since April 2016. The brand's collections encompass women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear. As part of the Kering Group, Yves Saint Laurent offers a dynamic and inclusive workplace, fostering innovation and excellence in the luxury fashion industry.

1. Process product orders during showrooms and oversee the dispatch of products, including data entry, tracking, and updates.
2. Utilize and manage internal central systems to handle received orders, ensuring daily operational efficiency.
3. Monitor order status, pricing, and merchandise delivery to maintain high service standards.
4. Ensure adherence to accuracy, quality, and timeliness standards to deliver superior service.
5. Provide exceptional customer service by addressing client inquiries and issues, anticipating needs, and implementing support solutions.
6. Communicate and collaborate with internal departments to meet client expectations.
7. Contribute to the execution of planned activities in alignment with key calendar milestones.

1. 1 to 2 years of experience in a customer service department or client-facing role, preferably within the fashion and luxury industry.
2. Proficiency in Microsoft Office, particularly Excel, and SAP; familiarity with AS400 is advantageous.
3. Ability to work collaboratively with external providers, clients, and internal departments.
4. Problem-solving skills with a solution-oriented approach and the ability to prioritize tasks.

1. Proactive and detail-oriented with the ability to meet tight deadlines and manage a high volume of tasks.
2. Fluency in English and French is essential; Italian is a plus, and additional foreign language skills are beneficial.
3. Strong customer orientation and service mindset with excellent communication skills.
4. Analytical and synthesis skills.

1 to 2 years of experience in customer service or a client-facing role, preferably in the fashion and luxury industry.

The position offers a permanent contract based in Paris, with opportunities for professional development within a leading luxury fashion brand.

Saint Laurent, as part of the Kering Group, is committed to diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation. The workplace is enriched by this diversity, allowing employees to express their talents both individually and collectively, enhancing adaptability in a changing world. As an equal opportunity employer, Saint Laurent welcomes applications from all qualified candidates, regardless of their background.