Yves Saint Laurent Retail Operations and Performance Manager

Saint Laurent is a leading French luxury fashion house within the Kering group, celebrated for its modern, pared-back aesthetic across women's and men's ready-to-wear, leather goods, footwear and accessories. As an employer in the luxury sector, the brand operates through a global retail network and sets exacting standards for client service, visual identity and product excellence.

1. Partner with the Retail Head and General Manager to design and implement action plans that improve productivity, conversion, cross-selling and clienteling across Hong Kong, Macau and Taiwan.
2. Develop monthly and annual sales forecasts, set targets to support P&L planning, and prepare monthly business reviews with actionable follow-up plans.
3. Monitor store performance versus budget and forecast; analyze conversion rates, traffic, appointments and other KPIs to identify growth opportunities and performance gaps.
4. Provide ongoing coaching, performance feedback and targeted training to store directors and retail teams; track KPI achievement and implement corrective actions as required.
5. Collaborate with HQ Retail Excellence, Merchandising, Visual Merchandising and CRM teams to align product, presentation and client programmes with market dynamics and brand standards.
6. Lead and coordinate regional retail projects (clienteling programmes, KPI contests, service refreshes) and support new store openings, relocations and renovations.
7. Oversee day-to-day store operations including expense control, recruitment, inventory management, security and safety to ensure operational consistency across the network.
8. Maintain regular communication with senior management, reporting on sales performance, inventory status and other critical retail issues.

1. Degree in Business or a related discipline.
2. Minimum 8 years’ experience in retail operations; solid background in fashion retail preferred.
3. Proven commercial acumen with ability to operate in a fast-paced luxury retail environment.
4. Strong communicator with demonstrated ability to influence and collaborate across multiple functions and seniority levels.
5. Analytical mindset with capacity to translate data insights into practical solutions and action plans.
6. Proven track record of driving projects from concept to implementation and improving retail processes.

1. Microsoft Excel
2. PowerPoint
3. Power BI
4. AI-driven analytics tools
5. Retail KPI analysis and forecasting
6. Clienteling programme design and execution
7. Store operations management
8. Project management
9. Training design and delivery
10. Cross-functional stakeholder management

At least 8 years of progressively responsible experience in retail operations or a related retail function, preferably within fashion or luxury brands. Demonstrated experience in multi-market performance management, store openings/renovations and delivering measurable improvements in conversion, sales productivity and clienteling.

Degree in Business or related discipline

Saint Laurent fosters a high-performance, creative environment where attention to detail, refined client service and brand consistency are paramount. The workplace is fast-paced and collaborative, offering professionals opportunities to lead cross-functional initiatives and contribute to the commercial and experiential evolution of a globally recognised luxury house.