Yves Saint Laurent Department Manager

Saint Laurent is a leading Parisian luxury house within the Kering group, renowned for its modern, couture-inflected ready-to-wear and accessories. As part of a global luxury portfolio, the brand combines a rigorous focus on craftsmanship and creativity with high-touch client service and international retail standards.

1. Lead, motivate and coach the boutique sales team to achieve departmental sales targets and KPIs.
2. Drive client acquisition and retention strategies, fostering long-term relationships with top clients and VIPs.
3. Implement HQ and store action plans, ensuring local execution and consistent follow-up.
4. Maintain exemplary store standards including merchandising, visual presentation and after-sales service.
5. Provide regular, qualitative feedback to management and conduct on-the-job training and performance reviews.
6. Monitor fashion and category trends to inform assortment, selling approaches and client conversations.
7. Support recruitment, induction and talent development to strengthen the store’s skill base and succession pipeline.
8. Manage day-to-day store operations in collaboration with the Store-in-Charge, including stock control and reporting.

1. 5–7 years of retail sales or store operations experience, including a minimum of 2 years in a supervisory or team-lead role.
2. Proven background in luxury goods or premium fashion; an established client portfolio is preferred.
3. Exceptional customer-service orientation with a strong focus on clienteling and loyalty.
4. Demonstrated ability to give constructive feedback and to coach teams to improve performance.
5. Solutions-driven, resilient and able to maintain a positive, professional demeanour under pressure.
6. Excellent written and spoken English and Chinese.

1. Clienteling
2. VIP relationship management
3. Team coaching and development
4. Sales forecasting and KPI monitoring
5. Visual merchandising
6. Inventory control and retail operations

Ideally 5–7 years in retail sales or store operations, with at least 2 years in a supervisory capacity within luxury or premium fashion.

Bachelor’s degree or diploma in Business, Fashion, Retail Management or a related discipline, or equivalent professional retail experience.

Saint Laurent’s workplace culture reflects the haute-luxe world it serves: highly creative, performance-oriented and exacting about presentation and service. The brand values refined professionalism, ongoing development of retail talent and a cosmopolitan, client-centric approach consistent with the Kering group’s global luxury standards.