Yves Saint Laurent Department Manager

Dubai • UAE

Monday, January 13, 2025

Saint Laurent, a distinguished name in the luxury fashion industry, was founded in 1961 and became renowned for pioneering the luxury prêt-à-porter concept with its 'Rive Gauche' collection in 1966. This innovative approach marked a significant evolution in fashion, influencing cultural norms. Now under the creative leadership of Anthony Vaccarello and part of the Kering Group since 1999, Saint Laurent continues to lead in luxury fashion, offering a wide range of products including ready-to-wear, shoes, handbags, and accessories.

1. Ensure exceptional customer service across the sales floor, fitting rooms, and cash desk.
2. Supervise sales to maintain brand standards and customer engagement.
3. Implement and follow up on action plans defined with HQ and Store Director.
4. Assign and achieve targeted goals through analysis and regular assessments.
5. Analyze sales and verify stock levels for the department.
6. Maintain department display and supervise product rotation.
7. Communicate technical and stock information to staff daily.
8. Submit quantitative and qualitative information to HQ Buying team.
9. Monitor market and fashion trends and inform staff.
10. Create a positive and motivating work environment reflecting corporate image.
11. Recruit, train, and develop the sales team with Store Directors.
12. Organize and plan activities to maximize profitability.
13. Support in setting up and animating briefings and meetings.
14. Identify and develop staff strengths through training and coaching.
15. Promote brand culture internally and externally.
16. Build a network to promote customer loyalty, especially with VIPs.
17. Manage delicate customer situations related to products.
18. Ensure compliance with legal, safety, and internal requirements.
19. Challenge processes to ensure efficiency and effectiveness.
20. Cooperate with other Department Managers on product and process issues.

1. Commitment to innovative projects.
2. Product sensitivity and strong market knowledge.
3. Significant experience in luxury goods or retail sales.
4. Managerial experience with ability to coach and provide feedback.
5. High sensitivity to customer experience and loyalty.
6. Precision and organizational skills.
7. Adaptability and openness to learning.
8. High availability and responsiveness.

1. Excellent interpersonal skills.
2. Passion for customer service.
3. Positive attitude and willingness to learn.
4. Ability to prioritize tasks based on business needs.

Significant experience in luxury goods or retail sales, with a focus on customer portfolio management and team leadership.

Saint Laurent offers a dynamic work environment that values diversity and inclusion, providing opportunities for professional growth and development.

Saint Laurent fosters a culture of innovation and excellence, encouraging diversity in all its forms. The brand values the unique contributions of each individual and promotes an inclusive workplace where talent can thrive.