Yves Saint Laurent Customer Service Coordinator

Paris • France

Friday, July 11, 2025

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury ready-to-wear with the creation of the 'Rive Gauche' line in 1966, symbolizing youth and freedom. This pivotal shift modernized fashion and revolutionized the socio-cultural landscape. In 1999, Yves Saint Laurent was acquired by the luxury division of the Kering Group, and under the creative direction of Anthony Vaccarello since April 2016, it continues to be a leader in the luxury sector. Today, Saint Laurent's collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties, and eyewear.

1. Ensure seamless and professional communication with clients and boutiques.
2. Process and monitor orders according to a strict schedule defined by collection timelines.
3. Address customer inquiries and resolve issues efficiently.
4. Manage return flows in compliance with company policies.
5. Lead a team of specialists in order entry, retail, and wholesale flows.
6. Oversee daily operational follow-up of teams.
7. Coordinate with logistics, production, and sales teams to ensure client and boutique satisfaction.
8. Track orders and deliveries to ensure timely processing.
9. Implement processes to enhance customer service efficiency and quality.
10. Analyze and communicate reports and analyses to internal and external clients.
11. Prepare and manage regular reports on customer service performance for management.
12. Analyze customer feedback and satisfaction data to identify improvement areas.
13. Propose solutions for flow and issue improvements.
14. Train and mentor new customer service team members.
15. Provide ongoing support to teams to ensure consistent service quality.
16. Organize training sessions and evaluations to enhance team skills.

1. Degree in business, marketing, or communication.
2. Significant experience (3 to 5 years minimum), ideally in the fashion sector.

1. Excellent written and verbal communication skills.
2. Fluent in French and English, proficiency in Italian is a plus.
3. Team spirit and collaborative work ability.
4. Ability to manage multiple tasks simultaneously.
5. Customer service orientation, stress and priority management.
6. Proficiency in Microsoft Office Suite, ERP SAP, STEALTH, BI TOOLS, etc.
7. Curiosity, organizational skills, and rigor.
8. Organized, responsive, and solution-oriented.
9. Interest in fashion and understanding of customer expectations in retail/wholesale.

3 to 5 years of significant experience, ideally within the fashion industry.

Degree in business, marketing, or communication.

The position offers opportunities for professional growth within a dynamic and diverse work environment.

Saint Laurent, as part of the Kering Group, is committed to diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—which enriches the workplace. Employees are encouraged to express their talents both individually and collectively, enhancing adaptability in a changing world. As an equal opportunity employer, Saint Laurent welcomes applications from all qualified candidates, regardless of their background.