Yves Saint Laurent Client Service Ambassador

Saint Laurent, a prestigious name in the luxury fashion industry, was founded in 1961 and became renowned for pioneering luxury ready-to-wear with its 'Rive Gauche' line. As part of the Kering Group since 1999, Saint Laurent continues to lead the luxury sector under the creative direction of Anthony Vaccarello. The brand offers a diverse range of collections, including women's and men's ready-to-wear, accessories, and more, maintaining its position at the forefront of the fashion world.

1. Accompany clients throughout the entire purchase journey, ensuring high levels of satisfaction and retention.
2. Promote the brand image and values by providing qualitative and personalized advice across all channels, including E-Business, Retail, Franchises, and Wholesale.
3. Foster strong relationships with stores to ensure a positive client experience.
4. Act as a key contact for escalations, delivering appropriate solutions while strengthening client relationships.
5. Communicate customer insights and feedback to relevant departments for actionable improvements.
6. Manage multiple communication channels, including telephone, email, and chat, while achieving personal and team KPIs.
7. Develop omnichannel sales through distant sales tools.

1. Enthusiasm for the brand and the fashion industry.
2. Client-oriented with an excellent sense of service quality.
3. Strong listening skills and a positive mindset.
4. Commercial acumen.
5. Excellent written and verbal skills in English and Spanish or Italian.
6. Excellent organizational skills.
7. Comfortable with online tools and open to new technologies.
8. Team player.
9. Fast learner.
10. Problem-solving skills and ability to multitask.
11. Ability to handle stress.
12. Flexible schedule.

1. Customer service excellence
2. Multilingual communication
3. Relationship building
4. Problem-solving
5. Organizational skills
6. Technological proficiency
7. Team collaboration

Previous experience in retail sales or the service industry is appreciated.

Saint Laurent is committed to fostering a diverse workforce, offering opportunities for individuals to express their talents both individually and collectively. The company supports adaptability in a changing world.

Saint Laurent values diversity in all its forms, believing it enriches the workplace and enhances the company's ability to adapt to a changing world. The brand encourages an inclusive environment where all qualified candidates are considered for employment.