Yves Saint Laurent Client Relations Advisor

Saint Laurent is an iconic Parisian maison within the Kering luxury group, renowned for its modern, minimalist aesthetic and its leadership in luxury ready-to-wear, leather goods and accessories. As an employer it operates at the highest standards of retail excellence, emphasising refined client service, product expertise and a couture-informed approach to merchandising and presentation.

1. Deliver exceptional in-store client experiences and after-sales service, ensuring each interaction is memorable and aligned with brand standards.
2. Develop and maintain a proactive client portfolio, reconnecting with clients and anticipating future needs to drive repeat business.
3. Achieve and exceed individual sales targets and KPIs through a commercial, entrepreneurial mindset.
4. Create personalised, versatile styling solutions that reflect the brand’s aesthetic and the client’s preferences.
5. Use available retail tools and systems to optimise business opportunities and accurately record client interactions.
6. Support front- and back-of-house teams to foster collective achievement and a positive team spirit.
7. Adhere strictly to company policies, operational procedures and visual standards.

1. Professional experience preferred in fashion & accessory retail, luxury hospitality or high-level customer service.
2. Demonstrable personal taste and passion for fashion with the ability to create personalised looks.
3. Commercial acumen and an entrepreneurial approach to sales.
4. Strong team orientation with a collaborative attitude toward shared goals.
5. Comfortable adopting retail tools and applications and learning new technologies quickly.
6. Capacity to perform in a fast-paced environment, multitask and prioritise effectively.
7. Fluent English with excellent written, verbal and listening skills.

1. After-sale service
2. Clienteling and portfolio development
3. Personal styling and wardrobe curation
4. KPI-driven sales and business mindset
5. Proficiency with retail tools and applications
6. Multitasking and prioritisation
7. Problem-solving
8. Professional communication

Preferred prior experience in luxury fashion or accessory retail, customer service, or luxury hospitality with a track record of delivering high-quality, client-focused service and meeting sales targets.

High school diploma or equivalent required; tertiary qualification in fashion, retail, business or hospitality is advantageous.

The house cultivates a disciplined yet creative environment where craftsmanship, discretion and contemporary elegance are paramount. Colleagues are expected to combine commercial rigour with refined client care, while contributing to a collaborative team culture rooted in authenticity and audacity.