Yves Saint Laurent After Sales Manager

Paris • France

Monday, December 9, 2024

Saint Laurent, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in luxury goods. Founded in 1961, Saint Laurent revolutionized fashion with its introduction of luxury prêt-à-porter. Under the creative direction of Anthony Vaccarello since 2016, the brand continues to set trends and uphold its esteemed reputation in the luxury market.

1. Manage and guide a team of three, setting goals, budgets, and roadmaps for after sales operations.
2. Coordinate with production business units to organize monthly meetings and review service levels, creating and following up on action plans.
3. Oversee the implementation of new regional repairs and the development of overseas repair centers.
4. Issue and implement weekly and monthly reports on KPIs related to operational service and product quality.
5. Maintain and upgrade After Sales KPIs to enhance client service levels, sharing reports with global retail and wholesale teams.
6. Ensure client experience alignment across all after sales process actors and channels, including e-commerce, retail, and wholesale.
7. Coordinate with regional teams, training technical teams to handle claims and update training documentation.
8. Participate in and propose projects to improve processes and systems in collaboration with production and regional retail teams.
9. Create and disseminate aftersales training materials, ensuring information is effectively communicated to end users.
10. Organize annual seminars for the after sales community.

1. Minimum of 6-7 years of experience in after sales or repair, with management experience, ideally in leather goods.
2. Passion for products and knowledge of leather goods.
3. Independent and pragmatic with strong problem-solving skills.
4. Result-driven, proactive, and innovative in proposing new solutions.
5. Strong organizational and analytical skills.
6. Team player with excellent communication skills and the ability to influence stakeholders.
7. Fluency in English and Italian, with French as a plus.

1. Team management
2. Cross-functional coordination
3. KPI analysis and reporting
4. Client service enhancement
5. Stakeholder communication
6. Process improvement
7. Training and development

A minimum of 6-7 years in after sales or repair management, preferably within the leather goods sector, with additional experience in retail operations considered advantageous.

Competitive benefits package including opportunities for professional development within a globally recognized luxury brand.

Saint Laurent fosters a dynamic and international work environment, encouraging innovation and excellence. As part of the Kering Group, the company values creativity, collaboration, and a commitment to sustainability and social responsibility.