Watchfinder & Co. Sales Advisor

London • UK

Wednesday, May 21, 2025

Watchfinder, a prestigious name in the luxury watch retail sector, operates under the umbrella of Richemont, a global leader in luxury goods. Known for its commitment to excellence and innovation, Watchfinder offers a dynamic work environment where employees are encouraged to grow and develop their careers. The company prides itself on fostering a familial atmosphere, ensuring that every team member feels valued and integral to its success.

1. Greet and assist customers visiting the flagship boutique or attending scheduled appointments.
2. Respond to customer inquiries via telephone, email, and the company website.
3. Manage the entire sales process, from initial appointments and viewings to final purchases and aftersales care.
4. Maintain an ongoing pipeline of customer inquiries using a diary system to maximize conversion rates.
5. Develop a personal clientele through effective selling skills, proactive client outreach, and utilization of a client book.
6. Ensure the store is clean and presented immaculately for customers.
7. Collaborate with colleagues to share experiences and knowledge, fostering team development.

1. Experience working in a target-driven sales environment.
2. Outstanding customer service skills.
3. Highly organized with the ability to manage and prioritize workload.
4. Strong communication skills, with experience in handling customer queries in person and via phone/email.
5. Ability to work independently and as part of a team.
6. Negotiation skills are advantageous but can be developed with the right attitude.
7. Positive attitude and willingness to learn.

1. Sales and client relationship management
2. Customer service excellence
3. Organizational skills
4. Communication skills
5. Team collaboration
6. Problem-solving
7. Negotiation skills

Experience in a target-led sales environment is required. Previous experience in luxury retail is advantageous.

Competitive salary with a commission structure.

The position offers a comprehensive benefits package, including private healthcare and dental, a competitive pension scheme, 30 days of holiday including bank holidays, an increasing annual leave scheme, a season ticket loan, a cycle to work scheme, an employee assistance program, and extensive group discounts.

Watchfinder promotes a culture of personal growth and development, with numerous success stories of staff advancing their careers within the company. The organization values teamwork and collaboration, creating a supportive and familial atmosphere across all departments.