Watchfinder & Co. Purchasing Support Coordinator

New York City • USA

Wednesday, July 2, 2025

Watchfinder & Co., a distinguished member of the Richemont Group, stands as a premier global platform for the acquisition and sale of pre-owned luxury timepieces. As part of Richemont, a conglomerate renowned for its prestigious portfolio of luxury brands, Watchfinder & Co. benefits from a rich heritage of excellence and innovation. The company is committed to fostering a diverse and inclusive workplace, celebrating the unique backgrounds and perspectives of its employees and clients alike.

1. Serve as the primary liaison for private sellers post-receipt of their timepiece, facilitating communication through phone, email, and online platforms.
2. Guide clients through the valuation process, assisting with model identification and providing clear explanations of any discrepancies such as condition or documentation issues.
3. Collaborate with authentication and inspection teams to address concerns related to model mismatches, wear, or counterfeit risks.
4. Communicate customer feedback on offers to the U.S. Purchasing Manager and adjust offers as necessary.
5. Coordinate return logistics for declined offers or non-proceeding cases, including legal consultations for restricted items.
6. Support the Purchasing Manager in issuing final offers, ensuring compliance with U.S. Know Your Vendor (KYV) legislation.
7. Securely manage customer identification and documentation, ensuring data privacy and escalating irregularities to legal teams.

1. Minimum of 2 years in a customer-facing role within e-commerce, luxury goods, or resale operations.
2. Proven ability to deliver exceptional customer service in a dynamic environment.
3. Strong communication skills, both verbal and written, with a capacity for empathy and composure under pressure.
4. Experience in handling sensitive data and compliance processes, such as KYV or KYC.
5. Ability to manage multiple customer cases with precision and attention to detail.
6. Familiarity with contact management systems like Zendesk is advantageous.
7. Interest or experience in the luxury watch industry is beneficial.

1. Customer service excellence
2. Effective communication
3. Problem-solving
4. Data management and compliance
5. Team collaboration
6. Attention to detail
7. Time management

A minimum of 2 years in a customer-facing role, ideally within e-commerce, luxury goods, or resale operations.

Expected salary range: $23 - $25 per hour, determined based on relevant skills and experience.

Richemont provides a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer initiatives with paid volunteer days.

Watchfinder & Co. thrives on a culture of innovation and excellence, driven by a commitment to its core values of Caring, Pioneering, and Outstanding. The workplace is characterized by a collaborative and dynamic environment where employees are passionate about luxury timepieces and technology. The company values diversity and inclusion, fostering a community where creativity and knowledge are celebrated.