Watchfinder & Co. CRM Manager

Kings Hill • UK

Tuesday, March 18, 2025

Watchfinder & Co., a prestigious entity within the luxury watch industry, serves as the premier global platform for the acquisition and sale of pre-owned luxury timepieces. As part of the Richemont Group, Watchfinder is committed to expanding its digital and physical presence, offering unparalleled service to its discerning clientele. The company prides itself on fostering a dynamic and innovative work environment, where creativity and strategic thinking are highly valued.

1. Lead and guide direct reports in the successful implementation of the CRM strategy to enhance customer engagement, retention, and loyalty.
2. Plan and execute comprehensive email campaigns across the customer lifecycle, utilizing the CRM tool Ometria.
3. Conduct and refine AB tests to drive incremental growth through best practice methodologies.
4. Utilize BI and reporting tools for data-driven campaign analysis and strategic recommendations.
5. Stay informed on industry trends and competitor strategies to provide insightful recommendations.
6. Collaborate with commercial, product, technical, and support teams to align CRM efforts with business objectives.
7. Ensure compliance with data protection regulations such as GDPR and PECR.
8. Mentor and develop CRM Executives, fostering a high-performing and agile team environment.

1. In-depth knowledge of CRM platforms and customer lifecycle management.
2. Expertise in data segmentation and advanced targeting techniques.
3. Proficiency in analytics and reporting tools for CRM performance evaluation.
4. Strong understanding of CRM and email marketing best practices.
5. Fluency in GDPR and data privacy compliance regulations.
6. Proven experience in leading teams to design and execute complex CRM campaigns.

1. Leadership and mentorship abilities.
2. Data-driven decision-making skills.
3. Ability to translate performance data into actionable insights.
4. Experience in managing CRM budgets for optimal ROI.
5. Strong collaboration skills with cross-functional teams.
6. Resilience and focus under pressure.
7. Proficiency in email coding and CRM system operations.

4-5+ years in CRM or related roles, including experience in team management.

The role offers a competitive benefits package, including opportunities for professional development and career advancement within a globally recognized luxury brand.

Watchfinder & Co. cultivates a culture of innovation and excellence, encouraging employees to bring forward-thinking ideas to the table. The company values collaboration, creativity, and a customer-centric approach, fostering an environment where employees are empowered to excel and contribute to the brand's success.